ERIN COWAN
Aurora,CO
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Human Resources Benefits Administrator
Ingenovis Health
08.2022 - 04.2024
- Oversees daily operations of the benefits team.
- Provides guidance to benefits team and staff management with respect to the proper application of policies, procedures and generally accepted Benefits, Leave Management and Human Resources practices.
- Assists with and developing departmental goals, objectives, and systems, in conjunction with HR/Benefits Director.
- Approves Time and PTO for benefits team.
- Assists with performance management, development and assessment for benefits team.
- Maintains benefit records for all employees in applicable systems and responds to all benefits related questions, corresponding with vendors and management as necessary.
- Primary point of contact for carriers, vendors and broker for benefits-related issues.
- Coordinates with broker & carriers to obtain benefit resource materials and distributes to all necessary parties.
- Assists HR/Benefits Director with coordination of the open enrollment process.
- Conducts New Hire Orientation and Benefits Refresher Trainings.
- Assists with administering and maintaining the 401K Retirement Plan.
- Creates necessary SOP’s and training plans for the department and conducts trainings as needed.
- Processes FMLA, PPL and other statutory leave requests as they pertain to benefits and premium payments.
- Maintains compliance with federal and state regulations and company best practices.
- Conducts monthly insurance invoice audits for accuracy; following up with vendors on discrepancies and approves invoices for Accounting.
- Commitment to organizational core values: Integrity, Compassion and Excellence.
- Strong ability to exercise good judgment and discretion, uphold confidentiality.
- Excellent time management, organizational and multitasking skills.
- Commitment to strong level of accuracy and detail.
- Strong communication and presentation skills.
- Advanced proficiency in MS Office applications; including Word, Excel and Power Point.
- Knowledge of various benefits and payroll systems.
- Performs additional duties as requested by management.
Human Resources Benefits Coordinator
US Nursing Corporation
10.2019 - 08.2022
- · Administers employee health and welfare plans company-wide. Benefit programs include: medical/dental/vision, short-term disability, long-term disability, workers' compensation, leave of absence, Flexible Spending (Section 125), health club memberships, etc.
- · Processes monthly billings from insurance providers. Reviews billings for accuracy, codes and advances for payment. Resolves discrepancies with carriers and payroll.
- · Manage COBRA and HIPAA compliance.
- · Maintain benefits portal to provide accurate benefit plan information to new and existing employees.
- · Assist all employees with resolution of benefit questions and claim issues.
- · Assist HR Manager with annual benefit plan renewal.
- · Assist with annual benefits open enrollment process.
- · Maintain benefit plan documents.
- · Administer Leave of Absence (LOA) programs including FMLA, STD, LTD, and Military leave. Track status of benefit payments to ensure compliance with appropriate laws and company policy with HR Manager guidance.
- · Maintains benefit personnel files, both electronic and paper, as joint effort with other members of the Human Resources team.
- · Develop and maintain positive working relationships with managers and employees of other departments.
- · Keep up-to-date with benefit-related laws and current trends in Human Resources and Benefits.
- · Requires ongoing coordination, communication and/or team problem solving between departments or functional areas for work production or service quality.
- · Performs additional duties as requested by management.
Contracts Administrator
US Nursing Corporation
03.2018 - 10.2019
- Manage business license renewals, annual report filings and nursing pool license renewals throughout U.S
- Assist in legal research and preparation of legal/compliance documents
- Checked information in company’s database for accuracy and updated data with current information to maintain records
- Filing contracts and other corporate documents
- Complete all rate entry requests into the system with accuracy and in compliance with contract terms
- Streamlined operations and prioritized tasks to insure timely entering of rates to insure positions are opened with accurate rates
Legal Assistant
Hellerstein & Shore P.C
01.2015 - 03.2018
- Hired to complete data migration of original operating system to current operating system for the foreclosure processing of the firm
- All data for new operating system was created to maintain compliance to all client contracts for operation
- With the migration of information maintained the integrity of the critical and secure information for security purposes
- Worked directly with software engineers to compile information to create reporting for process workflow for the foreclosure process
- Worked with a small team in the firm to create timelines that adhere to national timeline requirements
- Produced legal documents, including contracts and real estate closing statements
- Filed all pleadings with the court clerk
- Prepared for trials by organizing exhibits and other key evidence
- Directed and coordinated law office activity, including delivery of subpoenas
- Developed a working relationship with courts, clients, debtors and attorneys
- Contacted clients to schedule appointments and discuss the progress of cases
- Filed all court documents on behalf of the attorneys
- Acted as first point of contact for all clients
- Met with clients to update them on progress of cases
- Managed accounts and records of clients with the highest levels of confidentiality and discretion
- Reviewed, edited and proofread legislation for proper grammar, spelling, punctuation and formatting
- Worked as a team with attorneys, administrative assistants and fellow legal assistants
- Conducted background investigations on the defendant
- Updated the company software with skip trace results
- Produced legal documents such as briefs, pleadings and appeals
Manager
The Castle Law Group, LLC
06.2005 - 12.2014
- Title/Title Resolution/Deed in Lieu of Foreclosure/HOA/City Liens/Mobile Homes.
- Managed employees responsible for title receipt, title review, issue identification and resolution clear title to GSE, HUD and VA Standard.
- File Title Claims with Title Agents and Underwriters for identified title issues and monitor for complete resolution including; preparing legal documents for attorney and client execution to meet underwriting requirements for insurable foreclosure title.
- Monitor judicial cases filed by retained title counsel including reformation and equitable subrogation actions, provide updates to clients and provide client communication regarding witness and affidavit requirements per Colorado Statue.
- Provide client with additional title clearance outside of the foreclosure/Deed in Lieu of Foreclosure to provide Super Lien information according to statue, contact HOA Management Companies, receive ledgers and provide the calculated amount owed to the HOA per Colorado and Nevada statue.
- Provide additional information to clients regarding City Liens, Payoffs and insure releases obtained for clear title.
- Review files for mobile homes including DMV Searching, Title Purging with the county and providing required affidavits to clients for execution to complete required information for GSE, HUD and VA Conveyance requirements in CO, NM, WY, NV and AZ.
- Record documents via Simplefile and directly with the County Courthouse, CO, NM, AZ, WY, UT, NV.
- Monitored Foreclosure process to insure title is updated on foreclosure timeline to insure all interested parties are included for notice purposes as well.
- This includes all title updates for scheduled sale dates with the Public Trustee.
- Collaborated with all attorneys about workload and issues and problem files including Title Claim Denials.
- Communicated directly with all clients via conference call, email, phone and designated client website.
- Communicate directly with borrowers for executed documents and providing additional information that is requested.
- Created Scriveners Error Affidavits and Correction Affidavits to correct attorney and client documents.
- Completed client file audits and reconciliation.
- Motivated department employees to obtain a highest level accuracy rate and promote a good working environment for employees.
- Responsible for rightsizing the department based on the needs of the company Mailing List / Title Review.
- Reviewed all title work for errors and inaccuracies in preparation for filing a first legal action.
- Updated the systems with accurate address information based on recorded interest in the title product to insure correct notice for the foreclosure.
- Reviewed all foreclosure referrals with legal documents from clients for accuracy and discrepancies.
- Notarized all legal documents from attorneys for further action in foreclosure proceedings.
- Confirmed with client on questionable foreclosure processes requested.
- Met or exceeded all daily quotas for file limits and time lines Bids / Sale Preparation.
- Prepared Public Trustee bids for properties going to sale per Colorado Statues and laws along with the requests from clients.
- Checked all figures in each bid to verify accuracy and checked for any inclusions.
- Requested and received breakdowns and proceed instructions per websites, e-mail and phone conversations.
Education
High School Diploma -
Eaglecrest High School
Skills
- Microsoft Office Standard Suite
- Microsoft Office
- Workday
- PeopleSoft
- PlanSource
- Paycom
- Paycore
- Workflow management
- Invoice processing
- Customer service-oriented
- Data migration, Reporting
- Document review
Timeline
Human Resources Benefits Administrator
Ingenovis Health
08.2022 - 04.2024
Human Resources Benefits Coordinator
US Nursing Corporation
10.2019 - 08.2022
Contracts Administrator
US Nursing Corporation
03.2018 - 10.2019
Legal Assistant
Hellerstein & Shore P.C
01.2015 - 03.2018
Manager
The Castle Law Group, LLC
06.2005 - 12.2014
High School Diploma -
Eaglecrest High School
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