Erin Cowan
El Paso
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Professional Brokerage Concepts
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary.
- Worked on commission reports, providing statements as needed for payment
- Updated records within different accounts to provide accurate information to both clients and agents.
- Working with El Paso Health, provided customer service, scheduling transport for the elderly, coordinating with drivers for appointments, worked with invoices and followups with agents to make sure service was provided, kept records of all incoming requests including cancellations, no shows and any issues
- Worked with EPMPOA (El Paso Municipal Police Officer Association) keeping records up to date, providing service when needed, and staying in contact with retired and active officers when needed as well as the association leader
- Providing and handling any need that the staff might need assistance with
Nursery Staff
Coronado Baptist Church
06.2011 - Current
- Enhanced child development by implementing age-appropriate activities and educational games.
- Contributed to the growth of each child''s social skills through guided peer interactions during group games, cooperative projects, or shared tasks.
- Implemented consistent routines to promote smooth transitions between activities while minimizing disruption to learning environments.
- Promoted a safe and nurturing environment by adhering to strict safety guidelines and maintaining a clean and organized classroom.
- Managed classroom behavior effectively through clear expectations setting combined with praise reinforcement techniques when necessary.
- Fostered a sense of community within the classroom by encouraging teamwork, cooperation, and mutual respect among children.
- Play with the children, following church curriculum, cleaning or even change diapers, as required
- Provided consistent childcare during church services, allowing parents to participate worryfree.
- Boosted parent satisfaction by maintaining a clean, organized, and nurturing environment for children in the nursery.
- Fostered spiritual growth among young children through Bible stories, songs, prayers, and other faith-based activities integrated into daily routines.
- Promoted a sense of community among church members by actively engaging with families during drop-off and pick-up times as well as at special events.
- Maintained accurate records of each child''s attendance, allergies, medical conditions, and emergency contact information to ensure their safety and wellbeing.
Babysitter, Private Nanny
Multiple Families
01.2005 - Current
- Make sure the kids are feed and in bed on time
- Play with them and make them feel comfortable with me
- Help them with their homework as necessary
- Provide my own transportation to and from the jobs
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Administered medications by following strict instructions from parents.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Implemented reward system for chores and homework, motivating positive behavior.
- Collaborated closely with parents on implementing consistent schedules and routines for the children''s benefit.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Ensured safety and well-being of children by diligently supervising indoor and outdoor playtime.
Housesitter
Multiple Families
01.2007 - 12.2024
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Demonstrated flexibility in accommodating last-minute changes or requests from homeowners, prioritizing client satisfaction and positive experiences.
- Supported clients'' peace of mind by addressing emergencies promptly and effectively in accordance with their instructions.
- Set security system using passcodes and kept appropriately armed while at property and away.
- Established strong rapport with clients through consistent professionalism and excellent interpersonal skills, leading to repeat business opportunities.
Recruiter Administrator
Colonial Life and Accident Insurance Company
11.2022 - 08.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment by utilizing various sourcing tools such as job boards, indeed, and social media
- Studied job descriptions and qualifications to determine applicant requirements.
Lead Teacher, Toddler Room / Teacher's Assistant
KinderCare Learning Centers
07.2016 - 04.2020
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Conducted regular parent-teacher conferences to discuss each child''s progress and address concerns or suggestions.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
- Fostered independence among toddlers by guiding them through self-help tasks such as dressing themselves or cleaning up after snack time.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
- Partnered with parents in addressing challenging behaviors, developing effective strategies for improvement.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Worked in the afterschool classroom as an assistant
- 'Assisted lead teacher with classroom management and organization to ensure efficient learning environment. Helped students with homework, drove the bus to pick students up from school, helped with food cleanup, kitchen cleanup
- Followed the curriculum, cleaned up at the end of the day, help wherever I was needed and preformed any task required
- Improved student engagement by supporting diverse learning activities and adapting to individual student needs.
Apprentice Cook / Server
International Bakery
04.2010 - 07.2010
- Work at the Bakery from 0400 until noon five days a week
- Assist in the preparation of the dough for baking
- Greet the customers as they arrive and take their orders
- Operate the cash register as people make their selections and pay for the products
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
Cast Member
The Disney Store
06.2009 - 03.2010
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall store experience.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Hostess/ Busser
Applebee’s Bar and Grill
05.2008 - 06.2009
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
Education
Bachelor of Arts - Elementary Education
Colorado Christian University
Denver, CO12-2022
Associates Degree -
El Paso Community College
El Paso, Texas01.2019
Diploma -
Coronado High School
El Paso, Texas01.2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Filing
- Customer and client relations
- Scheduling and calendar management
- Verbal communication
- Billing and invoicing
Timeline
Administrative Assistant
Professional Brokerage Concepts
08.2023 - Current
Recruiter Administrator
Colonial Life and Accident Insurance Company
11.2022 - 08.2023
Lead Teacher, Toddler Room / Teacher's Assistant
KinderCare Learning Centers
07.2016 - 04.2020
Nursery Staff
Coronado Baptist Church
06.2011 - Current
Apprentice Cook / Server
International Bakery
04.2010 - 07.2010
Cast Member
The Disney Store
06.2009 - 03.2010
Hostess/ Busser
Applebee’s Bar and Grill
05.2008 - 06.2009
Housesitter
Multiple Families
01.2007 - 12.2024
Babysitter, Private Nanny
Multiple Families
01.2005 - Current
Associates Degree -
El Paso Community College
Diploma -
Coronado High School
Bachelor of Arts - Elementary Education
Colorado Christian University
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