Erin Cowan
Temple,Tx
Summary
My upmost goal is to be in a position that will cultivate my career and allow me to flourish in my abilities to handle responsibilities productively.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist 2- General Pediatrics
Baylor Scott & White- McLane Children’s West Pediatrics
Temple, Tx
01.2024 - 12.2024
- Checking patients in and out for appointments and confirming patient information.
- Scheduling patients for appointments (all departments).
- Verifying insurance through various secure provider-access websites.
- Approving and scheduling referrals, obtaining referral authorizations, and faxing external referrals.
- Scrubbing schedules, managing schedule changes, and rescheduling for all providers.
- Scanning, filing, and printing patient paperwork and documents.
- De-escalating unsatisfied patient encounters with empathy and understanding.
- Overseeing front desk activities and being available at all times to assist the front desk staff.
- Managing OnBase and Suture Sign, a means of communication for providers and other companies to obtain signatures required for referrals, continued care, and various medical supplies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores, and patients obtain the best possible care.
- Explained various admission forms and policies, acquired signatures for consent, and collected insurance copays.
Patient Service Specialist 1- General Pediatrics
Baylor Scott & White- McLane Children’s Specialty Clinic
Temple, Tx
02.2022 - 01.2024
- Checking patients in and out for appointments and confirming patient information.
- Scheduling patients for appointments (all departments).
- Verifying insurance through various secure provider-access websites.
- Approving and scheduling referrals, obtaining referral authorizations, and faxing external referrals.
- Scrubbing schedules, managing schedule changes, and rescheduling for 2 medical providers.
- Scanning, filing, and printing patient paperwork and documents.
- De-escalating unsatisfied patient encounters with empathy and understanding.
- Applied HIPAA privacy and security regulations while handling patient information.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Explained various admission forms and policies, acquired signatures for consent, and collected insurance copays.
- Sanitizing the front desk area and patient waiting areas, placing work orders for janitorial and technical issues, and replacing patient masks, biohazard bags, hand sanitizer, and tissues.
Front Desk Receptionist
Mac Haik Dodge Chrysler, Jeep & Ram
Temple, Tx
10.2019 - 02.2022
- Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
- Answering, screening, and forwarding incoming and outgoing phone calls.
- Paging employees and sales staff to the showroom floor for customers and appointments.
- File and inform customers of their license plates and registration stickers being received.
- Printing labels and postage for customer license plates, and state vehicle registration stickers.
- Track and log how much is spent on gas, and put those numbers in an Excel report monthly.
- Track office supplies inventory levels, place orders for replenishment as needed, and monitor deliveries upon arrival.
- Clean and customer service lounge area (cleaning the coffee machine, stocking refreshments, and supplies).
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Efficiently keeping up with the fast pace and highly motivating environment.
- Communicating professionally with sales, service, and body shop managers and staff.
- Fairly delegating customers to the right salesperson.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Member Service Representative/Teller
Teletech/USAA
Hopkinsville, Ky
09.2017 - 07.2019
- All basic banking teller functions, assisting customers with all banking needs (deposits, withdrawals, and money transfers).
- Answer incoming calls and respond to customers' emails.
- Make outgoing phone calls to manage, identify, and resolve customer complaints using the available software provided to me by the company.
- Provide newly updated product and service information to customers.
- Research required customer information using the available access to the software provided to me by the company.
- Process orders, forms, and applications (lines of credit, personal loans, emergency loans, IRAs/Roth IRAs, and CDs).
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Consult with customers regarding their various banking/ savings account needs and addressed all concerns.
Education
Bachelor of Social Work -
Walden University
Minneapolis, MN05-2026
Skills
- Exceptional customer service
- Typing (40 wpm)
- Microsoft 365
- Detail-oriented
- Interpersonal communication
- Adaptability
- Ability to grasp new concepts quickly
- Punctual
- Managing tasks
- Prioritizing tasks
- Professionalism and ethics
- Basic accounting
- Resource coordination
References
References available upon request.
Timeline
Patient Service Specialist 2- General Pediatrics
Baylor Scott & White- McLane Children’s West Pediatrics
01.2024 - 12.2024
Patient Service Specialist 1- General Pediatrics
Baylor Scott & White- McLane Children’s Specialty Clinic
02.2022 - 01.2024
Front Desk Receptionist
Mac Haik Dodge Chrysler, Jeep & Ram
10.2019 - 02.2022
Member Service Representative/Teller
Teletech/USAA
09.2017 - 07.2019
Bachelor of Social Work -
Walden University
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