Erin Cox

* Case Management including assessment, intakes and discharges

* Counseling residents including crisis management and relapse prevention

* Advocacy and referrals for community resources

* Develop treatment plans including goals

* Participated in collaborating with staff in team environment

* Collaborated with team members on treatment plans and goals

* Answered incoming telephone calls, took down messages and provided information.

* Case management for at risk clients experiencing homelessness

* Crisis response for emergency housing, utilities and addiction response

* Advocacy and referrals to resources in the community

* Collaboration with staff on agency goals and team development

* Conducted home visits for at risk clients

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Coordinated verification and filling of more than 450 daily prescriptions in high-volume CVS pharmacy environment.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

* Provided Case management for immigrants and asylum seekers,

* Advocacy and collaboration with community partners including DHHS, Social Security, public health nurses, and housing departments.

* Provided resources for resettlement opportunities for diverse clients

* Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.

* Analyzed problems, identified solutions and made decisions.

• Spoke at public events, evangelizing for organizational goals and interests.
• Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
• Organized human rights delegations to Colombia, South America
• Editor in Chief of quarterly publication
• Provided website upkeep
• Led weekly staff development meetings to organize volunteers and members toward unified goals.
• Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.

• Supervised overall client services and acted as liaison between clients, caregivers and service providers.
• Created treatment or service plan meeting each client's individualized needs.
• Worked to provide a nurturing home environment for orphans

• Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
• Developed positive relationships with parents to foster communication and encourage involvement for youth growth.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Managed support services and fostered communication among social workers, therapists, hospital staff and youth in residential home.
• Conducted home visits and collaborated with family members of youth