Summary
Overview
Work History
Education
Skills
Timeline
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ERIN CRABTREE

Mcleansville,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Bartender

Karondas
04.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Averaged $1000 in sales per 5 hour shifts.

Transaction Coordinator

Prestige Group Realty
07.2021 - 04.2022
  • Create listings in MLS
  • Prepare offers for Broker in Charge
  • Plan, schedule, and coordinate all Inspection
  • Lender coordination
  • Work on concessions addendum for all repairs and completion of repairs
  • Ensure that all documents are completed and submitted by necessary dates
  • Coordinate property’s closing process
  • Company dissolved and forced to find new employment.

Customer Care Representative

Taylor Morrison Home Corp
11.2019 - 07.2021
  • Coordinated timely responses to online customer communication and researched complex issues
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Developed and initiated projects, including managing costs, schedule and performance
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

Department Manager

Lowes Home Improvement
07.2016 - 11.2019
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Wrote out weekly schedules to maintain coverage levels for expected demands
  • Trained team members in successful strategies to meet operational and sales targets
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Used weekly financial data to analyze company growth and optimize operational strategies.

Branch Manager

Best Tile
10.2009 - 07.2016
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
  • Engaged employees in business processes with positive motivational techniques
  • Assessed budget plans and present costs to forecast trends and recommend changes
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Created work schedules according to sales volume and number of employees
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

High School Diploma -

Southeast Guilford High School
05.1999

Skills

  • Creative problem solving
  • Time Management
  • Office Procedures
  • Microsoft Office
  • Google Sheets
  • Data Integrity
  • Fast Learner
  • Systems Thinking
  • Client Requirements
  • Team player
  • Multi tasking
  • Change Request Processing

Timeline

Bartender

Karondas
04.2022 - Current

Transaction Coordinator

Prestige Group Realty
07.2021 - 04.2022

Customer Care Representative

Taylor Morrison Home Corp
11.2019 - 07.2021

Department Manager

Lowes Home Improvement
07.2016 - 11.2019

Branch Manager

Best Tile
10.2009 - 07.2016

High School Diploma -

Southeast Guilford High School

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ERIN CRABTREE