Erin Creech
Hope Mills,USA
Summary
Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Overview
9
9
years of professional experience
Work History
BDC Service Representative
Bryan Honda
07.2024 - Current
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
Assistant Manager – Retail
Beall’s Outlet
01.2023 - 07.2024
- Ensuring adherence to corporate policies.
- Maximizing earnings through cost containment.
- Recruiting, educating, and nurturing new hires.
- Resolving complaints from clients to their complete satisfaction.
- Keeping a general management approach consistent with business best practices.
- Provide guidance and leadership to every employee
- Directing employees in close collaboration with the store manager.
- Ensuring adherence to security, safety, and health regulations
- Maintaining a constant level of client care.
- Encouraging workers and maintaining the mission's focus.
- Upholding standards for store upkeep, including cleaning and stocking.
- Completing duties given to you by the district manager in a precise and effective manner.
- I personally acted as store manager from August 2023– October 2023 in the absence of the store manager.
Customer Service Agent - Fitness
American Specialty Health
01.2023 - 01.2023
- Manage several incoming and outgoing calls efficiently.
- Determined the needs of the consumer, made information clear, investigated customer concerns, and offered resolutions.
- Frequently attended educational seminars to improve knowledge and performance level.
- Follow communication “scripts” when handling different topics.
- Maintain clear records of every conversation in our call center database.
Sales Floor Supervisor
Spirit Halloween
01.2018 - 01.2022
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained new associates in cash register operations, conducting customer transactions and balancing drawers.
Sales Associate
Stein Mart
01.2019 - 01.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Completed orders and organized product deliveries to meet customer timetables.
Data Entry Clerk (Temp)
Fayetteville Auto Mall
01.2018 - 01.2019
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Drafted reports for upper management as directed.
Social Media Manager- Party Entertainer
Celestial Princess Parties
01.2017 - 01.2019
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
Education
Associate of Arts - Psychology
Fayetteville Technical Community College
Fayetteville, NC01.2021
High School Diploma - undefined
Grays Creek High School
Hope Mills, NC06.2017
Skills
- Training and mentoring
- Proficiency in Microsoft Office:
- Word, Excel, PowerPoint, Outlook
- Team Building
- Marketing strategy
- Exceptional customer service
- Merchandising understanding
Timeline
BDC Service Representative
Bryan Honda
07.2024 - Current
Assistant Manager – Retail
Beall’s Outlet
01.2023 - 07.2024
Customer Service Agent - Fitness
American Specialty Health
01.2023 - 01.2023
Sales Associate
Stein Mart
01.2019 - 01.2020
Sales Floor Supervisor
Spirit Halloween
01.2018 - 01.2022
Data Entry Clerk (Temp)
Fayetteville Auto Mall
01.2018 - 01.2019
Social Media Manager- Party Entertainer
Celestial Princess Parties
01.2017 - 01.2019
High School Diploma - undefined
Grays Creek High School
Associate of Arts - Psychology
Fayetteville Technical Community College
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