Erin Cremeens
West Jefferson,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inventory and Customer Service Manager
Ace Hardware
12.2022 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed a team of 30 Inventory Control associates with a focus on team work and collaboration with other departments.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Reviewed established business practices and improved processes to reduce expenses.
Operations Manager
Ace Hardware
02.2022 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Inbound Operations Supervisor
Ace Hardware
10.2020 - 02.2022
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Operations Supervisor
Staples
01.2008 - 09.2020
- Developed and oversees strategies for improving operational efficiency and accuracy
- Trained, mentored and motivated employees to maximize team productivity
- Aligned operational boundaries between processes and production demands
- Built upon established practice standards to improve operational performance and reduce labor costs
- Managed daily operations, including labor hours needed to volume forecast, work distribution, associate relations, and payroll
Inventory Control Supervisor
Staples
10.2004 - 01.2008
- Improved productivity initiatives by working with operations team for profile needs in the pick modules
- Oversaw the cycle count process to count the building every twenty six weeks
- Managed Inventory Control associates across 3 shifts to ensure that new skus were set up properly, counts were maintained, and support the operation with any inventory needs
- Evaluated employee job performance and motivated staff to improve job performance
Inventory Control Lead - 3rd Shift
Staples
12.2001 - 10.2004
- Supported 3rd shift Inventory Control department by compiling paperwork and taking detailed notes for work completed on the shift
- Entered and tracked skus for cycle count on a nightly basis as well as full aisles in the reserve racks
- Re profiled skus based on operational needs for picking efficiency and replenishment reduction
- Earned reputation for good attendance and hard work
- 2002 Staples NAD Associate of The Year
Inventory Control Clerk
Staples
07.2001 - 12.2001
- Managed weekly inventory by performing cycle counts, conducted slot checks to resolve issues and maintain accurate records
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Operated forklift to elevate or place merchandise in appropriate areas
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
Education
BBA -
Mount Vernon Nazarene University
Mount Vernon, Ohio05.2007
High School -
London High School
London, OH06.1999
Skills
- Operational Production Skills
- Budget Management
- Technology Knowledge
- Team Leadership
- Warehouse Management
- Inventory Management
- Project Planning
- Service Excellence
- Microsoft Office Proficiency
- Analytical Problem-Solving
Certification
Lean Six Sigma Yellow Belt
Georgia Institute of Technology
Issued October 2022
Timeline
Inventory and Customer Service Manager
Ace Hardware
12.2022 - Current
Operations Manager
Ace Hardware
02.2022 - 12.2022
Inbound Operations Supervisor
Ace Hardware
10.2020 - 02.2022
Operations Supervisor
Staples
01.2008 - 09.2020
Inventory Control Supervisor
Staples
10.2004 - 01.2008
Inventory Control Lead - 3rd Shift
Staples
12.2001 - 10.2004
Inventory Control Clerk
Staples
07.2001 - 12.2001
High School -
London High School
BBA -
Mount Vernon Nazarene University
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