Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Cromartie

Raleigh,NC

Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Organizes and stocks workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Hostess

Carolina Ale House- LM Hospitality
Garner, NC
05.2021 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Informed servers of newly seated parties for speedy service.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.

Education

High School Diploma -

Garner High School
Garner, NC

Skills

  • Bar terminology
  • Dining area maintenance
  • To-Go Order Preparation
  • Menu Memorization
  • Bill Computation
  • Interactive Communication Skills
  • Service Prioritization
  • Hospitality service expertise
  • Performance improvement
  • Front-of-house display creation
  • Reservation coordination
  • Table Setting Knowledge
  • High-Volume Dining

Timeline

Hostess

Carolina Ale House- LM Hospitality
05.2021 - Current

High School Diploma -

Garner High School
Erin Cromartie