Erin Cross
Summary
Versatile and results-oriented professional with a proven track record at Carrier, excelling in quality control and customer satisfaction. Skilled in documentation and fostering team collaboration, I've effectively enhanced production efficiency and resolved customer issues, demonstrating a commitment to excellence and an adaptable mindset.
Overview
8
8
years of professional experience
Work History
Production Floater
Carrier
Collierville, TN
01.2017 - 12.2021
- Reported any issues or discrepancies to supervisors promptly.
- Resolved customer complaints related to product defects quickly and efficiently.
- Followed standard operating procedures for each task assigned.
- Ensured that all safety regulations were followed at all times during production activities.
- Utilized computer systems for data entry tasks such as recording job numbers, tracking shipments.
- Maintained accurate records of production operations and inventory levels.
- Inspected product for quality assurance purposes.
- Restocked supplies when necessary, ensuring that adequate inventory was available for use.
- Provided assistance to other workers on the production line as needed.
- Collaborated with team members on process improvement initiatives.
Caregiver, Special Needs
WR Community Services
01.2014 - 01.2017
- Fostered lasting relationships with customers through tailored support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved issues related to returns, exchanges, and technical support for a seamless customer experience.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Monitored physical and emotional health of clients.
- Developed positive relationships with families of special needs individuals.
- Implemented innovative methods for streamlining the customer service process.
Education
Southwest Tennessee Community College
Memphis, TNSkills
- Adaptable mindset
- Quality control expertise
- Manufacturing support
- Quality inspection
- Documentation
- Customer focus
- OSHA compliance
- Quality assurance standards
- Team collaboration
- Deadline-driven mentality
- Scheduling
- Complaint resolution
- Microsoft outlook
- Call management
- Reading comprehension
- Email management
- Computer proficiency
- Follow-up skills
Timeline
Production Floater
Carrier
01.2017 - 12.2021
Caregiver, Special Needs
WR Community Services
01.2014 - 01.2017
Southwest Tennessee Community College
Similar Profiles
Lamont HarveyLamont Harvey
Cherry Picker Operator at CarrierCherry Picker Operator at Carrier
Nidhin MadhuNidhin Madhu
Project Engineer at CarrierProject Engineer at Carrier
Deepa KamalasananDeepa Kamalasanan
Software Engineering Manager at CarrierSoftware Engineering Manager at Carrier