- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
- Crafting and DIY Projects
- Reading
- I participate in a variety of outdoor recreational activities
- Swimming
- Historical Exploration
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Acting and Theater
- Camping
- Hiking
- Volunteering
- Train Travel
- Adventure Travel
Erin Crowe
Chadwicks,NY
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
1
1
Certification
Work History
Director
Adirondack Railway Preservation Society
05.2014 - 2025
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Drove significant market share growth with launch of innovative product lines.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
- Optimized inventory management to minimize costs and ensure product availability.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Office Administrative Assistant
JGilbert & Co
05.2018 - 2021
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Sales Executive
Scott Logistics
04.1999 - 2004
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Identified new market opportunities through diligent research and networking.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Pioneered adoption of CRM software to improve customer relationship management and data analysis.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
Education
Associate of Applied Science - Travel & Tourism, Event Management
Herkimer County Community College
Herkimer, NY2010
Skills
- Strategic planning
- Decision-making
- Operations management
- Staff development
- Strategies and goals
- Staff management
- Employee development
- Project management
- Business planning
- Team building
- Contract and vendor management
- Problem-solving
- Verbal and written communication
- Program management
- Relationship building
- Negotiation
- Logistics management
- Fundraising events
- Budget management
- Crisis management
- Financial planning
- Sales management
- Organizational development
- Hiring and retention
- Time management
- Business development
- Goal setting
- Project coordination
- Contract management
- Issues resolution
- Business administration
- Contract negotiation
- Human resources management
- Talent acquisition
- Non-profit management
- Cast and crew supervision
- Government relations
- Multitasking and organization
- Client relations
- Leadership development
- Performance management
- Visionary leadership
- Conflict resolution
- Task delegation
- Vendor relationship management
- Industry knowledge
- Actor guidance
- Business strategy
- Excellent communication
- Teamwork and collaboration
- Team leadership
- Problem-solving aptitude
- Interpersonal skills
- Multitasking
- Attention to detail
Certification
Notary for State of New York
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
PERSONAL INFO
- First Name Erin
- Last Name Crowe
- Email erincrowe27@gmail.com
- Address 3281 Oneida Street
- City Chadwicks
- State NY
- Zip 13319
- County of Residence Oneida
- Are you a veteran of the United States military? No
- Were you a previous employee of the Federal Government affected by cuts? No
- Employment Area of Interest (check all that apply) Arts, Design, Entertainment, Sports & Media, Management, Office & Administrative, Public Administration, Trade, Transportation & Utilities
- How did you hear about this event? Other
- What other services would you be interested in? Job Fairs, Resume Assistance, Career Planning, Job Leads, Workshops
- I understand that my first name, last name, county, email, highest level of education completed, certifications, employment area of interest, and resume (if provided) will be shared with participating businesses. All other information will remain confidential.
- True
Accomplishments
- Collaborated with team of 50+ annually in the development of The Polar Express train ride (2014-2025)
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8-10 staff members.
Timeline
Office Administrative Assistant
JGilbert & Co
05.2018 - 2021
Director
Adirondack Railway Preservation Society
05.2014 - 2025
Sales Executive
Scott Logistics
04.1999 - 2004
Associate of Applied Science - Travel & Tourism, Event Management
Herkimer County Community College