Erin C. Taylor
Human Resources Specialist
La Pine,OR
Overview
22
22
years of professional experience
Work History
Human Resources Specialist (Information Systems)
Department of Treasury Internal Revenue Service
09.2022 - Current
- Manage IRWorks cases related to HRConnect system specific issues as they come into the queue, completing within set cycle times to ensure customer satisfaction.
- Explain resolutions and/or guidance to customers (managers/proxies and employees) regarding HRConnect/HRIS system errors and issues as needed and assigned with HRConnect cases/tickets in IRWorks system.
- Explain the HRConnect functionality for the customer regarding topics including Reports To updates, Performance Management, SCC/SEC maintenance, and Contractor Management Module.
- Serve as the backup Lead HR Specialists as assigned/needed, providing advice, assistance, and performing a variety of services to management officials within the organization pertaining to specialized fields.
- Distributing workload, prioritizing tasks, and conducting quarterly reviews for HR Specialists within the organization.
- Serve and assigned as the Tier 1 HRConnect Help Desk subject matter expert (SME) for Contractor HRConnect functions and specific assistance tickets to help CORs update information and resolve RAC upload issues in the HRIS system.
- Update the contractor Reports To information, updating department IDs, assisting primary CORs receiving '1% error' when uploaded Risk Assessment Checklists (RACs), and separating contractors in the HRConnect system utilizing proper system.
- Train new Tier 1 HRConnect Help Desk HR Specialists, as the Contractor SME, on all contractor sides of HRIS system including the COR’s duties for using the HRIS contractor system.
- Conduct systems testing (UAT) of agency HRIS system.
- Escalate defects and failures of system enhancements tested to Tier 2 team for system corrections.
- Presenter and facilitator for the HRConnect System Support Help Desk Outreach sessions that train managers and staff assistants of the IRS HRConnect system processes and functions including Performance Management and performance appraisals.
- Submit and process performance management appraisal evaluation removals with the NFC (National Finance Center) and TIMIS so employees’ ePerformance annual ratings can be reworked and fixed by manager/proxy.
- Advise and provide guidance and information to management officials on automated personnel systems.
Advanced Medical Support Assistant - Primary Care, Bend CBOC
Department of Veteran Affairs VA Portland Health Care System
02.2019 - 09.2022
- Provided administrative support for PACT teams, clinicians and clinic managers.
- Scheduled veteran primary care appointments without errors.
- Coordinated veteran assignments with the Matrix Team.
- Coordinated with community healthcare facilities to obtain patients/Veterans non-VA medical records as needed.
- Assisted veterans and caregivers with patient forms and Release of Information requests.
- Followed VA scheduling policies.
- Managed scheduling for Clinical Pharmacist.
- Maintained reports on chronic disease registries.
- Generated and mailed correspondence to PACT patients as per team requests.
- Verified provider schedules and adjusted grids for scheduling optimization.
- Assisted in PACT huddles for team communication and coordination.
- Served as clinic receptionist, ensuring excellent customer service and patient check-in/out processes including verification of eligibility, insurance information and ensured patient demographic updates system and medical record completed following HIPPA and VA policies.
- Processed and forwarded urgent messages and coordinated emergency care as needed.
- Managed office equipment and supplies.
- Assisted with Change of Provider forms, Access Reports, and provider panel projections.
- Coordinated Post-Deployment Clinic intakes.
- Managed new patient assignments.
- Completed high-priority tasks from General Managers.
- Updated various data reports and systems.
Human Resources Assistant - ER/LR, Telework & Awards Program
Department of Veteran Affairs VHA Portland Health Care System
08.2018 - 02.2019
- Assisted HR specialists in processing personnel actions for suspensions, military leave, and removals.
- Processed annual and nursing performance awards for VHA staff.
- Advised and guided supervisors on FMLA policy, telework program and policies, performance programs, and leave programs.
- Reviewed and routed Telework, LWOP, and VLTP programs requests and the paper packets, LWOP, and VLTP programs.
- Maintained personnel records, including ER/LR case files and Union memos.
- Managed eOPF records and personnel actions.
Human Resources Assistant - Staffing & Recruitment, Records, and Benefits
Department of Veteran Affairs VHA Portland Health Care System
08.2016 - 08.2018
- Supported HR specialists in staffing, recruitment, and benefits processing.
- Coded personnel actions in HRIS system.
- Created, posted and processed job announcements.
- Conducted qualification reviews and applied veterans' preference while following all recruitment and hiring policies and regulations.
- Assisted with onboarding, new employee orientation, and career fairs.
- Managed eOPF records and personnel data verification.
- Reviewed and certified all employee benefits forms received and assigned.
- Processed personnel actions related to TSP, FEHB, FEGLI, and SCD calculations.
- Resolved benefits errors and issues within employees’ records, payroll record and with insurance carriers.
Medical Support Assistant - Rehabilitative Medicine
Department of Veteran Affairs VHA Portland Health Care System
05.2015 - 08.2016
- Scheduled outpatient therapy appointments and managed PMRS consults.
- Coordinated care between prosthetics and rehabilitation clinics.
- Served as front-desk receptionist, ensuring efficient check-in processes and educated patients/Veterans.
- Verified patient eligibility and insurance details.
- Monitored provider schedules and managed appointment follow-ups.
- Handled disruptive patients and maintained clinic safety.
Medical Support Assistant - PACT, Primary Care Women’s Health
Department of Veteran Affairs Puget Sound VA Healthcare, American Lake Division
03.2014 - 02.2015
- Served as Medical Support Assistant for the Women's Health Clinic as assigned primary care provider PACT teams.
- Scheduled new patient, urgent care and follow-up appointments.
- Maintained chronic disease patient registries.
- Processed patient check-ins, insurance verifications, and demographic updates.
- Managed and updated No-Show reports and recall appointments.
- Managed correspondence and panel scrubbing.
- Assisted in de-escalating disruptive patients and ensuring clinical safety.
Dental Assistant
02.2013 - 04.2013
- EFDA Registered
Military Police
U.S. Army
02.2004 - 02.2009
Timeline
Human Resources Specialist (Information Systems)
Department of Treasury Internal Revenue Service
09.2022 - Current
Advanced Medical Support Assistant - Primary Care, Bend CBOC
Department of Veteran Affairs VA Portland Health Care System
02.2019 - 09.2022
Human Resources Assistant - ER/LR, Telework & Awards Program
Department of Veteran Affairs VHA Portland Health Care System
08.2018 - 02.2019
Human Resources Assistant - Staffing & Recruitment, Records, and Benefits
Department of Veteran Affairs VHA Portland Health Care System
08.2016 - 08.2018
Medical Support Assistant - Rehabilitative Medicine
Department of Veteran Affairs VHA Portland Health Care System
05.2015 - 08.2016
Medical Support Assistant - PACT, Primary Care Women’s Health
Department of Veteran Affairs Puget Sound VA Healthcare, American Lake Division
03.2014 - 02.2015
Dental Assistant
02.2013 - 04.2013
Military Police
U.S. Army
02.2004 - 02.2009