Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Curley

South Glens Falls,NEW YORK

Summary

Dynamic professional with extensive experience in customer service and patient access roles. Proven ability to enhance patient satisfaction through effective problem-solving and adherence to HIPAA compliance. Skilled in data entry and multitasking, consistently delivering quality support in fast-paced environments. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

12
12
years of professional experience

Work History

Bartender

Humbugg's
South Glens Falls, NY
01.2023 - Current
  • Stocked ice bins and coolers as needed throughout shift.
  • Greeted customers and provided excellent customer service.
  • Assisted in setting up the bar for service shift.
  • Resolved customer complaints in a professional manner.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Performed opening and closing duties including restocking supplies.

Patient Access Specialist

CVPH Medical Center
Plattsburgh, NY
03.2022 - 06.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Bartender

Dango's Inc.
South Glens Falls, NY
08.2014 - 01.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Patient Access Representative

Glens Falls Hospital
Glens Falls, NY
08.2018 - 08.2020
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Access Representative

Saratoga Hospital
Saratoga Springs, NY
09.2013 - 05.2014
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Education

Medical Billing And Coding Diploma -

South Glens Falls High School
South Glens Falls, NY
05-2024

Skills

  • Outstanding Customer Service
  • Multitasking and Organization
  • Administrative and Office Support
  • Quality Standards and Protocols
  • Diagnostic Codes
  • Documenting and Recording Information
  • Registration and Admissions
  • Demographics Information
  • Database Search and Data Entry Skills
  • Patient Identification
  • Team Leadership
  • Calm and Effective Under Pressure
  • Scheduling Diagnostic Procedures
  • HIPAA compliance
  • Data entry
  • Problem solving

Timeline

Bartender

Humbugg's
01.2023 - Current

Patient Access Specialist

CVPH Medical Center
03.2022 - 06.2024

Patient Access Representative

Glens Falls Hospital
08.2018 - 08.2020

Bartender

Dango's Inc.
08.2014 - 01.2023

Patient Access Representative

Saratoga Hospital
09.2013 - 05.2014

Medical Billing And Coding Diploma -

South Glens Falls High School

Similar Profiles

CREATE PROFILE
Erin Curley