Erin Curran
Summary
Dynamic hospitality professional with a comprehensive background encompassing shift supervision, marketing management, and hands-on restaurant operations. Proven ability to lead teams, optimize operations, and enhance customer experiences. Skilled in developing and executing marketing strategies, managing in-house catering events, and performing various restaurant roles including server, host, expediter, dishwasher, and prep cook. Demonstrated expertise in staff training, inventory management, and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Manager & Marketing Manager
Uno Pizzeria & Grill
01.2024 - 07.2025
- Coordinated in-house catering events, managing logistics, staff, and customer relations.
- Trained and mentored staff, fostering a collaborative and high-performance team environment.
- Managed inventory, reducing waste and optimizing supply cost.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Server
Uno Pizzeria & Grill
11.2022 - 07.2025
- Provided exceptional customer service, ensuring a positive dining experience.
- Collaborated with kitchen and bar staff to deliver timely and accurate orders.
- Handled cash transactions and operated POS systems efficiently.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Expeditor
Uno Pizzeria & Grill
10.2022 - 07.2025
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Dishwasher & Prep Cook
Uno Pizzeria & Grill
04.2022 - 07.2025
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in food preparation, adhering to safety and quality standards.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Host
Uno Pizzeria & Grill
12.2021 - 07.2025
- Greeted and seated guests, managing reservations and waitlists.
- Coordinated communication between front-of-house and back-of-house teams to ensure smooth service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Human Resources Student Assistant
Saint Leo University
08.2020 - 04.2021
- Answered and directed outbound and inbound phone calls.
- Scanned documents into the system.
- Prepared over 300+ bags of goods for employees.
- Greets others as they enter the building.
Crew Member
McDonalds
05.2020 - 01.2020
- Worked front counter, drive-thru and other areas as needed.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Maintained fast speed of service, especially during rush times.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Education
High School Diploma -
West Orange High School
Winter Garden, Fl05.2020
Skills
- Efficient document maintenance
- Data sorting and labeling
- Professional writing skills
- Employee training
- Strong work ethic
- Meticulous attention to detail
- Certified in Microsoft Office applications
- Point of sale operation
- Handling customer complaints
- Staff training and onboarding
- Punctual and reliable
- Tech-Savvy
- Accurate money handling
- Supervision of shift operations
- Event coordination
- Shift management
- Quality assurance
- Training and mentoring
Timeline
Shift Manager & Marketing Manager
Uno Pizzeria & Grill
01.2024 - 07.2025
Server
Uno Pizzeria & Grill
11.2022 - 07.2025
Expeditor
Uno Pizzeria & Grill
10.2022 - 07.2025
Dishwasher & Prep Cook
Uno Pizzeria & Grill
04.2022 - 07.2025
Host
Uno Pizzeria & Grill
12.2021 - 07.2025
Human Resources Student Assistant
Saint Leo University
08.2020 - 04.2021
Crew Member
McDonalds
05.2020 - 01.2020
High School Diploma -
West Orange High School
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