Erin Dagrossa
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Client Advisor
Tourneau | Bucherer
12.2022 - Current
- Built strong client relationships to improve retention and increase referrals.
- Process all sales transactions in accordance with corporate procedures.
- Maintain clear communication with Store Director / Boutique Manager
- Assisted in daily operations including shipping and receiving merchandise
- Participated in ongoing training to enhance own job skills and knowledge.
Sales Lead Keyholder
MCM Worldwide
10.2021 - 11.2022
- Led by example on sales floor, achieving individual sales goals.
- Utilized strong interpersonal skills to build relationships with clients.
- Met company standards with regards to merchandising, visual presentation and housekeeping.
- Created daily reports on sales performance, store traffic and other key metrics.
- Managed inventory levels through regular cycle counts and audits.
Client Service Professional
Tourneau | Bucherer
11.2019 - 10.2021
- Provided exceptional customer service to clients in fast-paced service center environment
- Conferred with clients by telephone or in-person to provide product or service information
- Recorded details of inquires to maintain up-to-date records of customer interactions and transactions
- Followed all customer service policies and procedures
Education
High School Diploma -
H. Frank Carey High School
Franklin Square, NY06.2017
Skills
- Honest and Dependable
- Customer Relationship Building
- Client Retention Strategies
- Self Motivation
- Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Interpersonal Skills
- Product and Service Knowledge
- Upselling and Cross selling
- CRM Proficiency
Timeline
Client Advisor
Tourneau | Bucherer
12.2022 - Current
Sales Lead Keyholder
MCM Worldwide
10.2021 - 11.2022
Client Service Professional
Tourneau | Bucherer
11.2019 - 10.2021
High School Diploma -
H. Frank Carey High School
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