Erin Dandridge
Costumer Service Manager
Detroit,MI
Summary
Seasoned with over 12 years of expertise in event planning, personal assistance and an exceptional customer service experience. A Forward-thinking leader with success in tactical and strategic planning and organizational roadmap development. Highly responsive to company and client needs.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Event Organizer
Oui Chef
Detroit, MI
03.2018 - Current
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Selected and ordered décor and event materials.
- Coordinated schedules and timelines for all events.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Personal Assistant
BCLL Leasing
Atlanta, GA
05.2013 - 01.2018
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Handled all incoming information requests for several busy executives.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supervised 4 household staff, contractors and vendors.
- Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
- Maintained appropriate filing of personal and professional documentation.
- Maintained entire family's schedule and organized events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported children to and from school, activities and appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
- Managed residential property issues and prepared homes prior to client arrival.
- Managed residential properties and staged homes prior to clients' arrivals.
- Screened personal and business calls and directed to appropriate party.
- Coordinated and planned vacations for family.
- Oversaw daily household activities for traveling clients.
- Displayed absolute discretion at handling confidential information.
- Executed basic banking and bookkeeping tasks.
- Picked up and dropped off clients at airport.
- Wrote reports, executive summaries and newsletters.
Server Shift Leader
Diamonds Detroit
Detroit, MI
11.2008 - 06.2012
- Accurately completed end-of-day financial tasks worth over $10,000 of cash and card transactions daily.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Educated 22 new employees on menu updates and procedural changes.
- Decreased necessary training time by 50% by updating training program.
- Cut spending by 18% through effective inventory management and supply sourcing.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created new drink recipes, outlined steps and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Introduced POS program and effectively managed employee mistakes to decrease overall waste by 30%.
- Disciplined and motivated staff to achieve challenging objectives in the fast-paced Nightlife environment.
Education
High School Diploma -
St. Clement HS
Centerline, MI 09.2003 - 05.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Venue selection
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Event Organizer
Oui Chef
03.2018 - Current
Personal Assistant
BCLL Leasing
05.2013 - 01.2018
Server Shift Leader
Diamonds Detroit
11.2008 - 06.2012
High School Diploma -
St. Clement HS
09.2003 - 05.2007
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