Erin Daris

• Healthcare Support & Insurance Inquiries

• Team Leadership & Staff Development

• Conflict Resolution & Escalation Handling

• CRM & Call Management Software

• HIPAA Compliance & Patient Confidentiality

• Customer Experience Optimization

• Bilingual in English and French

• Oversaw front desk operations, ensuring a seamless experience for guests.

• Handled customer concerns, including billing and service issues, to ensure guest satisfaction.

• Collaborated with departments to coordinate bookings, services, and special requests.

• Delivered prompt solutions while maintaining a courteous and professional tone.

• Handled high-volume inbound calls from patients and members regarding insurance benefits, claims, and provider information.

• Delivered compassionate and HIPAA-compliant support to ensure patient confidentiality and satisfaction.

• Navigated multiple systems to verify eligibility, process claims, and document interactions accurately.

• Assisted in resolving billing issues and scheduling follow-ups to support continuity of care.

• Maintained quality assurance standards while meeting performance metrics in a remote work environment.