Erin Darnell
Stoneham,MA
Summary
Detail-oriented Registration Coordinator with a passion for facilitating excellent patient care. Seeking a position to provide exceptional administrative service, expand experience, and embrace a more challenging role.
Overview
17
17
years of professional experience
Work History
Registration Coordinator
Massachusetts General Hospital Emergency Room
2022.07 - Current
- Knowledge of the hospital EHR system EPIC as well as Nehan
- Approach patients within my scheduled area to ensure their registration is complete and accurate
- Obtaining, verifying and recording personal, demographic, financial and visit specific clinical information
- Communicate with clinical staff of appropriate timing to approach certain patients as well as relaying concerns of patients to their clinical staff
- Ability to prioritize and multi-task in a fast-paced and hectic clinical environment.
Unit Coordinator
Massachusetts General Hospital Emergency Room
2019.09 - 2022.07
- Knowledge of the hospital EHR system EPIC
- Answering phone calls and transferring them to the correct staff
- Logging patient belongings in Epic and securing them in proper locations
- Working with the Environmental service department to ensure all patient rooms are clean and updating the status of rooms in Epic
- Working with Support Associates to ensure clinical staff have all equipment and products needed for patient care
- Updating patient charts and transferring paperwork with patients to other departments
- Ability to prioritize and multi-task in a fast-paced and hectic clinical environment
- Maintains a clean and organized workspace.
Front Desk Coordinator
Massachusetts General Hospital Emergency Room
2019.02 - 2019.09
- Greeting patients and visitors as they enter the Emergency room
- Oversaw processes for signing in visitors, issuing badges and updating logs.
- Answering phone calls and transferring them to the correct area in the hospital
- Knowledge of the hospital EHR system EPIC
- Maintains a clean and organized workspace.
Restaurant Manager
The Briar Group
2017.10 - 2019.02
- Oversee employees working in the front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Complete daily walk-throughs to assess cleanliness and preparedness at the beginning and the end of shifts
- Complete restaurant opening and closing procedures also managing deposits
- Recruiting, training and motivating staff
- Create staff schedules on a weekly basis
- Complete Payroll on a weekly basis
- Place orders for all the dry storage in restaurant
- Input invoices into Compeat our accounting system .
Server
The Briar Group
2016.03 - 2017.10
- Full knowledge of the restaurant and bar menu being able to answer all questions regarding the menus accurately
- Taking accurate orders to serve food and beverages that meet or exceed guests' expectations
- Keeping all Service stationed fully shocked each shift
- Maintains a clean and organized workspace
- Cash Handling: Obtaining revenues, issuing receipts, accepting payments and returning change.
Assistant General Manager
Fairfield Inn Marriott
2015.10 - 2016.03
- Works closely with the GM in all aspects of management
- Create a weekly Schedule to ensure the hotel is properly staffed for the demand
- Monitor employee appearance including grooming, uniform, and name tags
- Resolve guest-related concerns or complaints to the guest's satisfaction
- Review and respond to all Guest Surveys in a timely manner
- Prepare weekly deposits for the properties account
- Monitor inventory for all Front Desk and Breakfast supplies
- Payroll - Accounts payable - Accounts receivable.
Front Office Manager
Fairfield Inn Marriott
2013.10 - 2015.10
- Attend applicable service training and weekly meetings
- Assist with implementation of monthly training topics
- Monitor inventory of all front office equipment and supplies
- Work closely with housekeeping management to ensure accurate room status and readiness for daily arrivals
- Work directly with the Director of Sales to ensure Front Desk is prepared for all Group arrivals
- Monitor credit limit reports and in-house posting masters
- Actively participate in all Marriott training
- Create weekly schedules for Front Office staff
- Develop front desk and reservations incentives, monitor for effectiveness
- Ensure completion of checklists
- Monitor employee appearance including grooming, uniform, and name tags
- Assist in completion of performance evaluations for staff
- Solve guest-related concerns or complaints to the guest's satisfaction
- Review Guest View surveys and scores
- Ensure timely follow-up and resolution
- Review incoming reservations for special requests; assign rooms according to specified preferences.
Bartender
Cornerstone Restaurant
2012.02 - 2015.04
- Preparing and serving drinks to customers at the bar
- Anticipated customer needs
- Full knowledge of Menu
- Full knowledge of the restaurant's POS as well as Keno
- Cleaning and sanitizing all bar equipment
- Replenishing all supplies for the next shift
- Booking Functions for various events and taking deposits
- Ordering required liquor and supplies.
Front Desk Agent
Fairfield Inn Marriott
2008.06 - 2013.10
- Assisting guest with check in and check out
- Ensure completion of checklists
- Monitor inventory of all front office equipment and supplies
- Work closely with housekeeping management to ensure accurate room status and readiness for daily arrivals
- Monitor credit limit reports and in-house posting masters
- Actively participate in all Marriott training
- Solve guest-related concerns or complaints to the guest's satisfaction
- Review incoming reservations for special requests; assign rooms according to specified preferences
Server/ Key Holder
Friendly's Restaurant
2007.06 - 2012.08
- Full knowledge of the restaurant menu being able to answer all questions regarding the menus accurately
- Taking accurate orders to serve food and beverages that meet or exceed guests' expectations
- Keeping all Service stationed fully shocked each shift
- Maintains a clean and organized workspace
- Cash Handling: Obtaining revenues, issuing receipts, accepting payments and returning change.
Education
Some College (No Degree) -
Middlesex Community College - Bedford
Bedford, MAGED -
SCALE
02.2008
Skills
- Communication
- Organizational Skills
- Attention to Detail
- Decision Making
- Time Management
- A positive attitude
Timeline
Registration Coordinator
Massachusetts General Hospital Emergency Room
2022.07 - Current
Unit Coordinator
Massachusetts General Hospital Emergency Room
2019.09 - 2022.07
Front Desk Coordinator
Massachusetts General Hospital Emergency Room
2019.02 - 2019.09
Restaurant Manager
The Briar Group
2017.10 - 2019.02
Server
The Briar Group
2016.03 - 2017.10
Assistant General Manager
Fairfield Inn Marriott
2015.10 - 2016.03
Front Office Manager
Fairfield Inn Marriott
2013.10 - 2015.10
Bartender
Cornerstone Restaurant
2012.02 - 2015.04
Front Desk Agent
Fairfield Inn Marriott
2008.06 - 2013.10
Server/ Key Holder
Friendly's Restaurant
2007.06 - 2012.08
Some College (No Degree) -
Middlesex Community College - Bedford
GED -
SCALE
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