Summary
Overview
Work History
Education
Skills
Timeline
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Erin Deane

Brookfield,CT

Summary

Accomplished Regional Manager of CT at Schweiger Dermatology Group, adept in strategic planning and staff development. Leveraged industry expertise in Dermatology and client relationship building to enhance operational efficiency and foster a culture of continuous improvement. Achieved significant savings and improved patient satisfaction through innovative software implementation and empathetic leadership.

Overview

20
20
years of professional experience

Work History

Regional Manager of CT

Schweiger Dermatology Group
02.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 5 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established strong relationships with Providers

Chief Information Officer

Connecticut Dermatology Group
08.2015 - 02.2022
  • Maintained Nextech system in all aspects of software, Admin access, Analytics, Reporting
  • Attended Nextech EDGE conferences annually to keep up to date with improvements
  • Coordinated On Prem Updates
  • Worked closely with KLARA to support them in their third-party texting platform
  • Improved patient satisfaction levels with development and implementation of user-friendly third-party software.
  • Established a culture of continuous improvement within IT department through regular performance evaluations and skill development opportunities.
  • Delivered innovative technology solutions aligned with business objectives.
  • Trained staff members on computer use and updated systems.
  • Streamlined IT operations by consolidating systems and implementing process improvements.

Patient Coordinator

Pediatric Associates of CT
12.2004 - 08.2015
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

Education

Northwestern Community College

Skills

  • Software Implementation
  • Staff Training and Development
  • Strategic Planning
  • Staff Management
  • Goals and performance
  • Performance Management
  • Project Management
  • Operations Management
  • Industry Expertise
  • Client Relationship Building
  • Attention to Detail
  • Training and coaching

Timeline

Regional Manager of CT

Schweiger Dermatology Group
02.2022 - Current

Chief Information Officer

Connecticut Dermatology Group
08.2015 - 02.2022

Patient Coordinator

Pediatric Associates of CT
12.2004 - 08.2015

Northwestern Community College

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Erin Deane