Overview
Work History
Education
Skills
Timeline
Generic

Erin Deardorff

York,PA

Overview

22
22
years of professional experience

Work History

DBA II

Rite Aid Corp
01.2010 - Current
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Developed scripts and processes for data integration and maintenance.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Set up and controlled user access levels across databases to protect important data.
  • Conducted tests to identify issues and make necessary modifications.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Collected and analyzed data to identify trends and opportunities for improvement.
  • Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Level 3 Customer Support Rep

Rite Aid
01.2006 - 01.2010
  • Connected with customers to address questions and resolve issues through phone and email.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Customer Service Rep

Rite Aid Corp
01.2002 - 01.2006
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Red Lion Area Senior High School
Red Lion, PA
06.1995

Skills

  • Database Mirroring
  • Root Cause Analysis
  • Critical Thinking
  • Time Management
  • Operation Monitoring
  • Bug Fixes
  • Presentations
  • Data Audits

Timeline

DBA II

Rite Aid Corp
01.2010 - Current

Level 3 Customer Support Rep

Rite Aid
01.2006 - 01.2010

Customer Service Rep

Rite Aid Corp
01.2002 - 01.2006

High School Diploma -

Red Lion Area Senior High School

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Erin Deardorff