ERIN DEAYTON
Albuquerque,NM
Summary
Recent graduate from Boston University with excellent communication skills and over two years of experience in customer service from the hospitality industry. Demonstrates a keen ability to connect with customers and facilitate positive interactions. Hard working, reliable and dedicated employee with sufficient computer skills.
Overview
3
3
years of professional experience
Work History
Waitress
Harvard Club of Boston
06.2024 - 08.2025
- Take accurate food and beverage orders, providing menu recommendations and upselling specials.
- Deliver orders promptly and accurately, maintaining quality service during peak hours.
- Resolve customer complaints efficiently, ensuring high levels of customer satisfaction.
- Maintain cleanliness and organization of dining and service areas.
Catering Server
Chief of Staff
06.2024 - 09.2024
- Completed various roles as a catering server at different large events including: passing out hors d'oeuvres, bussing tables and pouring wine.
- Delivered exceptional service during high-volume events, ensuring customer satisfaction and positive experiences.
- Resolved guest inquiries and concerns promptly, enhancing overall event experience.
- Maintained professionalism and poise during events.
Waitress and Host
Tenderonis
11.2022 - 05.2024
- Greet and seat customers, ensuring a welcoming and friendly atmosphere.
- Answered the phone, made reservations and took take-away orders.
- Collaborate with kitchen staff and other waitstaff to ensure smooth operations.
- Handle cash, credit transactions, and maintain accurate billing records.
Education
Bachelor of Science - Film and Television
Boston University
Boston, MA05.2025
Skills
- Excellent communication
- Problem-solving
- Fast Learner
- Microsoft Office Suite
- Customer service
- Teamwork and collaboration
Timeline
Waitress
Harvard Club of Boston
06.2024 - 08.2025
Catering Server
Chief of Staff
06.2024 - 09.2024
Waitress and Host
Tenderonis
11.2022 - 05.2024
Bachelor of Science - Film and Television
Boston University
Awards
Awards/Activities: Deans List Spring 2022
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