Erin DeFlorio

• Managed classrooms across various grade levels, ensuring continuity of instruction and student engagement.
• Adapted to diverse learning environments, demonstrating flexibility and strong classroom management skills.
• Provided individualized support to students, fostering a positive and inclusive learning atmosphere.
• Communicated effectively with faculty and staff to maintain consistency in educational objectives and policies.
• Developed problem-solving and leadership skills by addressing classroom challenges in real time.

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Streamlined office operations by identifying inefficiencies, resulting in an increase in staff productivity and a more effective use of practice resources.
• Managed all aspects of clinic operations, including HR functions such as recruitment, onboarding, and employee training.
• Led and motivated a team of 6 staff members, conducting performance evaluations, coaching, and conflict resolution.
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
• Successfully increased patient count by 422 patients (30%), driving business growth through enhanced patient acquisition strategies and optimized scheduling practices.
• Reduced patient no-show rates by 43% through improved appointment reminders, scheduling practices, and patient engagement efforts.
• Increased eyewear orders by 26% and achieved 187% growth in multiple pairs by implementing targeted sales strategies and enhancing patient education on eyewear options.
• Drove an 11% increase in annual supplies for contact lenses, optimizing inventory management and promoting patient loyalty programs.

• Monitored resolution of bugs, tested fixes using Java and helped developers tackle ongoing problems by providing QA perspective.

• Documented testing procedures for developers and future testing use.

• Tested functional and compatibility of new programs or updates in comparison to existing applications.

• Authored and maintained well-organized, efficient and successful manual test cases for entire team.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
• Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
• Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
• Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
• Followed informed consent processes and maintained records.
• Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
• Managed patient recruitment, informed consent process and data entry to support trial objectives.
• Prepared and maintained regulatory documents for clinical trial submissions.
• Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.