Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin DeGon

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Customer Support Representative

Surface Experts
02.2022 - Current
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Office Manager

OUR LADY OF FATIMA CATHOLIC CHURCH
08.2019 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Camp Counselor/Camp Director

NORTH IDAHO CATHOLIC YOUTH CAMP, PARTNERED WITH LUTHERHAVEN MINISTRIES
05.2013 - Current
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
  • Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
  • Confer with management to discuss and resolve participant complaints.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
  • Encourage participants to develop their own activities and leadership skills through group discussions.
  • Meet with staff to discuss rules, regulations, and work-related problems.
  • Provide for entertainment and set up related decorations and equipment.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Worked with children of varying age, interest, skill, and developmental levels.

Educator

ALL SAINTS CATHOLIC SCHOOL
08.2015 - 06.2019


  • Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
  • Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
  • Observe and evaluate students' performance, behavior, social development, and physical health.
  • Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.
  • Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from those activities.
  • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Collaborated with adults and children to provide safe and educational experience.
  • Select, store, order, issue, and inventory classroom equipment, materials, and supplies.

Education

English Literature Elementary Education Certification -

GONZAGA UNIVERSITY
SPOKANE, WA
12.2014

Associate in Arts (A.A.) - Elementary Education

NORTH IDAHO COLLEGE
COEUR D'ALENE, ID
05.2010

Skills

  • Competent with Excel, Publisher, Microsoft Word
  • Customer service excellence
  • Team building
  • Multitasking
  • Continuous improvement
  • Technical writing
  • Attention to detail
  • Customer communication and empathy
  • Time management abilities
  • Inbound call answering
  • Data management
  • Organization and recordkeeping

Timeline

Customer Support Representative

Surface Experts
02.2022 - Current

Office Manager

OUR LADY OF FATIMA CATHOLIC CHURCH
08.2019 - Current

Educator

ALL SAINTS CATHOLIC SCHOOL
08.2015 - 06.2019

Camp Counselor/Camp Director

NORTH IDAHO CATHOLIC YOUTH CAMP, PARTNERED WITH LUTHERHAVEN MINISTRIES
05.2013 - Current

Associate in Arts (A.A.) - Elementary Education

NORTH IDAHO COLLEGE

English Literature Elementary Education Certification -

GONZAGA UNIVERSITY

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