Kaleb DeLuca
Baldwinsville,NY
Summary
Results-driven leader with expertise in operational strategy and team leadership. Skilled in communication and problem-solving, driving organizational success through effective conflict resolution. Committed to embracing new challenges and rapidly acquiring new skills.
Overview
6
6
years of professional experience
Work History
Sports Tournament Manager
OneHockey
Laguna Beach, California
01.2023 - Current
- Coordinated logistics for tournaments, including venue setup and equipment management.
- Developed strategies to enhance participant engagement and satisfaction, resulting in increased event participation.
- Facilitated communication between coaches, players, and parents, ensuring timely event updates.
- Managed team schedules and ensured smooth daily operations for hockey events.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed customer feedback data to create action plans that improved service quality.
- Established processes to ensure efficient workflow throughout the organization.
Customer Support Representative
Corporate Clash
Nashville, Tennessee
03.2020 - 09.2025
- Resolved customer complaints by identifying issues and providing effective solutions.
- Resolved customer inquiries in a timely manner.
- Assisted customers with inquiries via phone and email, ensuring prompt and accurate responses.
- Handled escalated customer service issues, demonstrating professionalism and empathy in resolving complex concerns.
- Followed established policies and procedures while providing excellent customer service.
- Maintained and exceeded performance and quality standards, contributing to overall customer satisfaction and support goals.
- Shared knowledge with team to foster growth and collaboration.
- Kept abreast of industry trends and competitive landscape.
- Monitored performance metrics related to customer satisfaction scores.
Web Developer
ProZ.com
Syracuse, New York
01.2023 - 08.2025
- Developed web applications using HTML, CSS, JavaScript and JQuery.
- Designed websites, portals, and large-scale web applications for multiple clients.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Enhanced website performance through strategic code and asset management.
- Improved website speed by monitoring performance and optimizing code.
- Streamlined functionality by integrating third-party APIs into websites and applications.
- Debugged client-side issues related to web development projects.
- Analyzed user feedback and website analytics to guide continuous improvement of web applications.
- Participated in agile development processes, including sprint planning and daily stand-ups.
- Documented code and system architectures to support maintenance and future development efforts.
- Identified issues with security system performance logs and notified appropriate personnel.
Content Creator
Twitch
New York, New York
02.2022 - 11.2024
- Developed engaging content for live streams and social media platforms.
- Collaborated with streamers to enhance viewer interaction and community engagement.
- Edited video clips and graphics for high-quality presentation across channels.
- Moderated chat interactions during live broadcasts to foster positive community engagement.
- Mentored junior creators on best practices for audience growth and retention.
- Monitored analytics regularly and refined content strategy to enhance audience reach.
- Crafted engaging blog posts that increased website traffic.
- Managed social media accounts, increasing audience engagement through targeted content.
Education
MBA - Master of Accounting
Hofstra University
Hempstead, NY05-2028
Associate of Science - Computer Science
Onondaga Community College
Syracuse, NY05-2025
High School Diploma -
Baldwinsville C.W. Baker High School
Baldwinsville, NY01-2023
Skills
- Excel
- Problem resolution
- Event coordination
- Customer relationship management (CRM)
- Project planning
- Decision-making
- Conflict resolution
- Contract management
- Networking strategies
- Cross-functional teamwork
- Team leadership
- Business administration
- Coaching and mentoring
- Brand management
- Marketing
- Access
- Fluent in Python, Java, JavaScript, HTML, TypeScript
- Customer service
- Web development
- Data analysis
- Team collaboration
- Content creation
- Communication skills
- Operations management
- Goal setting
- Verbal and written communication
- Business planning
- Strategic planning
- Trend analysis
- Multitasking capacity
- Attention to detail
- Staff training and development
- Work prioritization
Timeline
Sports Tournament Manager
OneHockey
01.2023 - Current
Web Developer
ProZ.com
01.2023 - 08.2025
Content Creator
Twitch
02.2022 - 11.2024
Customer Support Representative
Corporate Clash
03.2020 - 09.2025
MBA - Master of Accounting
Hofstra University
Associate of Science - Computer Science
Onondaga Community College
High School Diploma -
Baldwinsville C.W. Baker High School