Summary
Overview
Work History
Education
Skills
Timeline
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Erin Dempsey

Cicero,NY

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Sales Operation Specialist - SME

NWN Carousel
03.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Involved in several UAT cases to enhance our systems and solve problems.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Worked with Sales to help to maintain proper Opportunity management
  • Assist with Sales to get the best pricing possible from vendors.
  • Collaborated with various departments including sales, presales, finance, and service.
  • Work closely with the developers of Salesforce and NetSuite.
  • Involved in several UAT cases to enhance our systems and solve problems.
  • Maintain the quoting queue to ensure it is maintaining an accurate and timely manner for generating quotes.
  • Assisted teammates with their questions and provided resolution.
  • Achieved recognition as the trusted go-to person for resolving problems faced by other account executives.

Sales Operation Specialist - Team Lead

NWN Carousel
10.2021 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Assisted with the onboarding of new team members.
  • Provided guidance to the Sales Operations team.
  • Communicate well with clients and the sales team to ensure the best service possible.
  • Provided support and guidance for the team I was assigned to work with.

Senior Sales Support Representative

Carousel Industries
12.2018 - 10.2021
  • Work with an outside team to efficiently and effectively process their deals within a timely manner
  • Work on the following platforms: Salesforce, SalesLogix, Tigerpaw, Zimit CPQ
  • Obtain vendor quotes to get the best possible deals I can for the company and the customer
  • Process Deal Registrations
  • Organized to be able to process large deals in a short period of time
  • Work directly with customers on issues that arise for them
  • Provide quotes to clients
  • I have been recognized as Sales Support Representative of the quarter several times
  • Members from other teams often reach out to me for assistance
  • Have been promoted to the Business Systems Team
  • I have an active role in the onboarding of new platforms that our company uses
  • I test the new software before it is rolled out to the rest of the team
  • Work out any problems that may arise
  • I am the go-to person for other team members of the Sales Support Team
  • They come to me with issues they are having with our platforms
  • I troubleshoot them and resolve the issue or bring the issues to the Administrative team if I can not resolve them.

Sales Support Representative

Carousel Industries
03.2015 - 12.2018
  • Prepared and presented sales reports and customer profiles to upper management.
  • Coordinated responses and resources to handle special client requests.
  • Assisted in the development of custom solutions for clients'' unique needs" through active participation in brainstorming sessions with the sales team.
  • Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
  • Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
  • Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
  • Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.

Payroll & Benefits Coordinator/Accounting Assistant

Presentation Concepts Corporation
10.2013 - 03.2014
  • Processed weekly payroll with prevailing wages
  • Processed new hire paperwork
  • Invoices daily orders
  • Maintained Certified Payroll records, health, and dental insurance
  • Tracked all petty cash.

Administrative Assistant/Spec Gas Coordinator

Haun Specialty Gases
09.2005 - 08.2013
  • Daily invoicing and billing of customers
  • Created purchase orders for products and gases needed
  • Received all orders from outside vendors and matched invoices with purchase orders
  • Applied payments to customers' accounts
  • Organized the delivery of bulk gases to over 100 customers
  • Worked daily with 16 different branches on ordering and delivering the spec gases needed
  • Processed weekly payroll
  • Made travel arrangements for overnight travels for the Syracuse employees
  • Assisted customers to make sure that their needs were met.

Customer Service Manager/Administrative Assistant

Wilmorite Inc
05.1991 - 09.2005
  • Reconciled daily sales
  • Made daily bank deposits of all cash sales
  • Provided the retail shopping center with knowledgeable Customer Service Representatives
  • Created weekly schedules for the staff
  • Assisted the Marketing department for events in the shopping center
  • Preformed weekly payroll
  • Preformed all Administrative Assistant duties in the management office of the retail center.

Education

Associates in Business -

Bryant & Stratton College
Cicero, NY

Skills

  • Excellent Organizational Skills
  • Customer Relations
  • Detail Orientated
  • Fast learning & dependable
  • Computer Proficiency
  • Process Improvement
  • Expert Problem Solving
  • Quality Assurance
  • Proficient in Microsoft
  • Proficient in SalesForce and CPQ
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking

Timeline

Sales Operation Specialist - SME

NWN Carousel
03.2023 - Current

Sales Operation Specialist - Team Lead

NWN Carousel
10.2021 - 03.2023

Senior Sales Support Representative

Carousel Industries
12.2018 - 10.2021

Sales Support Representative

Carousel Industries
03.2015 - 12.2018

Payroll & Benefits Coordinator/Accounting Assistant

Presentation Concepts Corporation
10.2013 - 03.2014

Administrative Assistant/Spec Gas Coordinator

Haun Specialty Gases
09.2005 - 08.2013

Customer Service Manager/Administrative Assistant

Wilmorite Inc
05.1991 - 09.2005

Associates in Business -

Bryant & Stratton College

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Erin Dempsey