Erin Detzel
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Florida Cancer Specialists
07.2019 - Current
- I work directly with patients during the check in, check out, and phone operator parts of their visit
- I operate the phone to contact patients about appointments and treatments as well as contacting other physician offices to obtain medical records and important health information about new/current patients
- I collect payment from the patients for their visit and schedule follow up appointments, lab appointments, treatment appointments, and radiology appointments
- I run reports to follow up on anything that may have been missed before or during their visits and correct the issue as soon as possible
- Worked directly with many physicians to handle their chart prep and scheduling needs
- Exclusively chart prepped for multiple physicians for all of their offices and prepped for the physicians in my home office
- Uploaded medical documents to patient charts
- Assisted with obtaining medical record requests
- Worked as a medical assistant taking the vitals (temperature, blood pressure, weight) of the patients
- Practiced venipunctures on my fellow employees
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
Floor Staff Member
Hollywood Theaters/Regal Cinemas
04.2019 - 05.2019
- I worked in the box office selling movie tickets and theater gift cards as well as answering the phone to help customers
- I also worked in the concession area selling food and drinks to customers as well as preparing the food
- I also ushered by cleaning theaters and restrooms and doing theater checks when needed
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Teller
PNC bank
08.2018 - 03.2019
- I assisted customers with depositing, withdrawing, and transferring money
- I assisted customers with getting cashier's checks and convenience checks
- I handled night deposits and mailed all of the receipts to the businesses
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
Deli Clerk
Giant Eagle
06.2018 - 08.2018
- I worked in the deli area cutting meat and cheese for customers to their specifications
- I cleaned all of the slicers and other equipment used
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Floor Staff Member
Cranberry Cinemas
01.2018 - 08.2018
- I worked in the box office selling movie tickets and theater gift cards as well as answering the phone to help customers
- I also worked in the concession area selling food and drinks to customers as well as preparing the food
- I also ushered by cleaning theaters and restrooms and doing theater checks when needed
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Floor Staff Member
Hollywood Theaters/Regal Cinemas
01.2017 - 08.2017
- I worked in the box office selling movie tickets and theater gift cards as well as answering the phone to help customers
- I also worked in the concession area selling food and drinks to customers as well as preparing the food
- I also ushered by cleaning theaters and restrooms and doing theater checks when needed
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Floor Staff Member
Hollywood Theaters/Regal Cinemas
10.2012 - 08.2013
- I worked in the box office selling movie tickets and theater gift cards as well as answering the phone to help customers
- I also worked in the concession area selling food and drinks to customers as well as preparing the food
- I also ushered by cleaning theaters and restrooms and doing theater checks when needed
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Sales Associate
JCPenney
03.2012 - 10.2012
- I worked as a cashier checking out customers and handling returns/refunds
- I worked in the women's department cleaning the fitting rooms, straightening up the clothes, and helping customers find what they were looking for
- I worked on the night shift occasionally to help set up new floor sets and put out new clothing
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
M.S. - Medical Sciences
University of South Florida
Tampa, FL08.2022
M.S. - Biology
Chatham University
Pittsburgh, PA08.2018
B.S. - Biology
University of Central Florida
Orlando, FL12.2016
A.A. - General
Edison State College
Fort Myers, FL05.2013
Skills
- Patient Greeting
- Document Filing
- Interpreting Physician Orders
- Appointment Scheduling
- Office Administration
- HIPAA Compliance
- Patient Intake
- Scheduling Appointments
- Directing Callers
- Payment Collection
- Customer Service
Skills Abilities
Lee Memorial Hospital, Blood Bank Volunteer, 05/2010, 08/2010, Florida Hospital East Campus, Volunteer, 01/2016, 05/2016, Teaching Assistant, Dr. Miles, Organic Chemistry 1 and 2, 01/2016, 05/2016, Soccer Coach, Under 8 girls' soccer team, 08/2011, 12/2011, Soccer Coach, Under 8 girls' soccer team, 08/2012, 12/2012, Shadowing, Dr. Dean Goldberg, Trauma Surgery, 01/2011, 05/2011, Shadowing, Dr. Moses Shieh, General Surgery, Plastic Surgery, Bariatric Surgery, 05/2015, 08/2015, Shadowing, Leslie Noonan, PA, Physician Assistant, 05/2015, 08/2015, Undergraduate Research, Dr. Shannon Carter, Peer Breastmilk Sharing, 08/2015, 05/2016, Shadowing, Valencia Hayes, PA, Florida Cancer Specialists, 2019, Shadowing, Linda Mondragon, PA, 01/2023
Certification
BLS Provider
Timeline
Patient Services Specialist
Florida Cancer Specialists
07.2019 - Current
Floor Staff Member
Hollywood Theaters/Regal Cinemas
04.2019 - 05.2019
Teller
PNC bank
08.2018 - 03.2019
Deli Clerk
Giant Eagle
06.2018 - 08.2018
Floor Staff Member
Cranberry Cinemas
01.2018 - 08.2018
Floor Staff Member
Hollywood Theaters/Regal Cinemas
01.2017 - 08.2017
Floor Staff Member
Hollywood Theaters/Regal Cinemas
10.2012 - 08.2013
Sales Associate
JCPenney
03.2012 - 10.2012
M.S. - Medical Sciences
University of South Florida
M.S. - Biology
Chatham University
B.S. - Biology
University of Central Florida
A.A. - General
Edison State College
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