Erin DeVivies

Work History

Operations Officer

Royal Australian Navy

Albatross, Nowra, New South Wales, Australia

05.2021 - 05.2024

Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Verified compliance with best business practices throughout organization.
Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Maintained equipment at operational readiness annually.
Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Increased response to unit reports and challenged management to quickly respond to and act on reports.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Implemented processes that simplified procedures and reduced average processing time.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Analyzed department metrics and performance and reported findings to management.
Negotiated with distributors to find quality products and best prices.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Compiled training materials for new employees and tracked skill development.
Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Managed internal operational standards and productivity targets.
Encouraged and promoted ideas aligned to business needs and benefits.
Collaborated with executives and management to review projected revenue and adjust resources accordingly.

National Security Agency

NSA

Fort Meade, MD

05.2018 - 04.2023

Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
Established [Type] program to monitor agency services and identify opportunities to measure actions.
Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
Complied with [Type] laws and funding requirements at each level of government from local to federal.
Approved staff hiring, termination, promotions and department transfers.
Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
Established team priorities, maintained schedules and monitored performance.
Launched quality assurance practices for each phase of development
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Leveraged data and analytics to make informed decisions and drive business improvements.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.
Streamlined and monitored quality programs to alleviate overdue compliance activities.

Executive Assistant to Deputy Chief of Security

National Security Agency, NSA

Fort Meade, MD

04.2020 - 04.2021

Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Answered high volume of phone calls and email inquiries.
Screened calls and emails and responded accordingly to support executive correspondence.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Conducted research and analyzed data to provide detailed reports on various business topics.
Handled confidential and sensitive information with discretion and tact.
Worked with senior management to initiate new projects and assist in various processes.
Volunteered to help with special projects of varying degrees of complexity.
Led staff and vendors in providing high level of service for owner and guests.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Coordinated events and worked on ad hoc projects.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Updated and maintained confidential databases and records.

Cyber Threats Mission Manager

NSA

Fort Meade, MD

05.2018 - 05.2020

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed detailed plans based on broad guidance and direction.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Leveraged data and analytics to make informed decisions and drive business improvements.
Managed senior-level personnel working in marketing and sales capacities.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Launched quality assurance practices for each phase of development
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Identified and communicated customer needs to supply chain capacity and quality teams.

Deputy Branch Manager

NSA

Fort Meade, MD

05.2018 - 05.2020

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Complied with regulatory guidelines and requirements.
Consulted customers to boost product sales and services.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Launched new training program to boost employee skills and staff retention rate.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Cryptologic Warfare Officer

NSA

Fort Meade, MD

05.2018 - 05.2020

Liaised with military centers of excellence on latest surface warfare tactics, techniques and procedures.
Performed successful simulator instruction to [Number] trainees.
Demonstrated expertise in planning, implementation and execution of surface warfare tactics, direction and employment of units and coordination requirements between warships, warfare commanders, subordinate units and higher headquarters.
Monitored and assessed mission progress and provided updates to command.
Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Led team in developing strategic plans to meet operational objectives.
Conducted and oversaw interrogations, briefings and debriefings.
Planned and coordinated tactical movements of personnel and equipment.
Directed tactical operations in complex and challenging environments.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Coordinated activities of subordinate personnel to support mission success.
Analyzed intelligence reports and identified potential tactical threats.
Created contingency plans to address unexpected tactical scenarios.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Devised and implemented battle plans to achieve tactical objectives.
Communicated with command centers to develop and execute tactical plans.
Prepared and delivered investigative reports and briefings.
Handled administrative requirements, maintained records and submitted operational reports.
Trained and mentored personnel in combat operations and tactics.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Integrated intelligence activities into other military operations, plans and programs.

Electronic Warfare Officer

USS Iwo Jima (LHD-7)

Mayport, FL

06.2016 - 05.2018

Demonstrated expertise in planning, implementation and execution of surface warfare tactics, direction and employment of units and coordination requirements between warships, warfare commanders, subordinate units and higher headquarters.
Liaised with military centers of excellence on latest surface warfare tactics, techniques and procedures.
Performed successful simulator instruction to [Number] trainees.
Handled administrative requirements, maintained records and submitted operational reports.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Trained and mentored personnel in combat operations and tactics.
Prepared and delivered investigative reports and briefings.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Coordinated activities of subordinate personnel to support mission success.
Analyzed intelligence reports and identified potential tactical threats.
Directed tactical operations in complex and challenging environments.
Executed tactical operations with accuracy and control.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Created contingency plans to address unexpected tactical scenarios.
Led team in developing strategic plans to meet operational objectives.
Conducted and oversaw interrogations, briefings and debriefings.
Planned and coordinated tactical movements of personnel and equipment.
Integrated intelligence activities into other military operations, plans and programs.
Communicated with command centers to develop and execute tactical plans.

Main Propulsion Officer

USS IWO Jima (LHD-7)

Mayport, FL

06.2016 - 05.2018

Performed naval architecture calculations for hydrostatic, weight distribution and other factors.
Studied design proposals and specifications to establish basic characteristics of craft.
Oversaw building of structures for adherence to highest level of contract specifications.
Interpreted and analyzed tests and data results to optimize designs and correct flaws before beginning shipbuilding processes.
Calculated propulsion requirements to properly size new power plants.
Analyzed survey reports, specifications, maps and topography data for product planning and development.
Supervised other engineers and crew members and trained for routine and emergency duties.
Utilized best practices and troubleshooting techniques to resolve machinery issues.
Conducted periodic rounds and inspections of machinery spaces.
Conducted stability analyses by simulating loads, responses and motion to enhance project designs.
Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
Oversaw preventive maintenance of air compressors and turbine generators.
Prepared proposals, cost estimates, presentations and reports for new projects.
Oversaw complete project life cycles from initial concepts to final walk-throughs and inspections of vessels.
Created marine craft structure plans and outfitting designs using drafting software for new shipbuilding, repairs and conversions.
Prepared designs for construction and repair of marine craft and floating structures.
Prepared and distributed daily reports on crews, milestones, issues and progress.
Evaluated ongoing work to check progress and maintain pace against schedule demands.
Supervised and trained engineers and crew members on routine and emergency duties.
Made recommendations to government on status of engineering and technical issues and provided estimated repair dates.
Supervised junior staff team and provided technical assistance and advice to enhance performance and productivity.

Intern, Office of General Counsel

NSA

Fort Meade, MD

02.2015 - 05.2015

Interacted with customers by phone, email, or in-person to provide information.
Analyzed problems and worked with teams to develop solutions.
Sorted and organized files, spreadsheets, and reports.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Led merger and acquisition due diligence investigations and handled integration legal aspects.
Developed and maintained relationships with key internal stakeholders.
Completed projects with high level of accuracy by working independently and with diverse business partners.
Achieved successful outcomes in legal matters by employing strong business acumen and exceptional level of common sense.
Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Orchestrated and handled various legal issues by remaining highly organized and prioritizing.
Coordinated and collaborated with Associate General Counsel by working together on important legal issues.
Translated complex legal issues into understandable terms.
Collaborated with senior management on new initiatives to build confidence.
Composed and reviewed [Type] documents and employee communications to target issues and provide legal counsel.

Summary

Overview

Work History

Operations Officer

National Security Agency

Executive Assistant to Deputy Chief of Security

Cyber Threats Mission Manager

Deputy Branch Manager

Cryptologic Warfare Officer

Electronic Warfare Officer

Main Propulsion Officer

Intern, Office of General Counsel

Education

Bachelor of Science - Cyber Operations And Warfare

Bachelor of Science - Minor in Chinese (Mandarin)

Skills

Timeline

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