Erin Diaz
Hope Valley,RI
Summary
A well qualified, efficient, local candidate for such a unique establishment. Over 25 years of customer service including bartending, cocktail waitressing & serving, management & organizational skills as a business owner, a fun loving personality, I am excited to be considered for the position. After establishing a solid career in Real Estate I realized how much I missed the restaurant industry & I am so happy to be back behind the bar.
A reliable Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. A professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender
Wood River Bar & Grill
Hope Valley, RI
05.2023 - Current
- Organize, set & work steady 8 seat bar as well making drinks for a 45 table restaurant
- Daily stocking, creation of drink specials, assist new bartenders in efficiency & capability.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Closed out cash register and prepared cashier report at close of business.
Bartender/Server
Richmond Country Club
Richmond, RI
04.2023 - Current
- Bartending & serving 24 seat bar, 15 table restaurant, & large banquet room
- Fast paced golf course where efficiency is key.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Meadowbrook Golf Course
Richmond, RI
04.2023 - Current
- Fast paced, high end golf course
- Serving a 26 seat bar, 9 table lounge & 13 table restaurant
- Responsible for drink specials, beverage cart shifts, sole bartender & server.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Banquet Bartender
Venice Restaurant
09.2022 - Current
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Poured and prepared mixed drinks for over 250 customers in one event.
- Addressed customer inquiries or concerns promptly while maintaining professionalism under pressure during busy periods of service.
Farm Manager/Owner
Brushy Brook Farm
Hope Valley, RI
01.2016 - Current
- Daily operations of the farm as well as marketing & sales of products produced on the farm
- All bookkeeping, invoicing, inventory & organization of farm activities.
- Founded and managed business, growing revenue to increase a minimum of 40% each year.
Real Estate Broker/Owner
Beaches & Backroads Realty
Hope Valley, RI
01.2008 - Current
- Owner & Broker of a small Real Estate office offering superior customer service to the the public in all facets of real estate.
- Sales, rentals, property management
- Management of 6 agents
- Management of 20+ properties
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Compared properties possessing similar features to determine competitive market prices.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Established and developed real estate agency, driving recruitment, and operational growth.
Bartender and Server
THE COVE RESTAURANT
Charlestown, RI
01.2003 - 12.2010
- Serving & bartending in a high traffic tourist based restaurant.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for family style/ destination restaurant with social relevancy and intentionality.
Cocktail Waitress/Server
Wood River Inn
Hope Valley, RI
05.1998 - 12.2007
- Responsible for the 2 level lounge serving pub menu and beverages
- At the time it was a very faced paced environment where I was responsible for @25 tables and a lower level & out door deck.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
University of Rhode Island, Some College
WarwickSome College (No Degree) -
Community College of Rhode Island
Warwick, RISkills
- January 2023
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Bartending — Proficient
- May 2023
- Understanding, pouring, and mixing drink orders
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Certification
- Customer service (10+ years)
- Administrative experience (10+ years)
- Organizational skills (10+ years)
- Bartending (10+ years)
- Restaurant experience (10+ years)
- Management (10+ years)
- Serving Experience (10+ years)
- POS (10+ years)
- Negotiation (10+ years)
- Bookkeeping (10+ years)
- Marketing (10+ years)
- Banquet Experience (10+ years)
- Host/Hostess (10+ years)
- Upselling (10+ years)
Additional Information
- Certifications and Licenses , Real Estate License June 2003 to April 2024 License to assist the public with Real Estate transactions in exchange for compensation Real Estate Broker January 2006 to April 2024 License to operate a Real Estate license & oversee Real Estate licensees performing duties in assisting the general public in real estate transactions. TIPS August 2023 to August 2026 TIPS certification Bartender License
Timeline
Bartender
Wood River Bar & Grill
05.2023 - Current
Bartender/Server
Richmond Country Club
04.2023 - Current
Bartender/Server
Meadowbrook Golf Course
04.2023 - Current
Banquet Bartender
Venice Restaurant
09.2022 - Current
Farm Manager/Owner
Brushy Brook Farm
01.2016 - Current
Real Estate Broker/Owner
Beaches & Backroads Realty
01.2008 - Current
Bartender and Server
THE COVE RESTAURANT
01.2003 - 12.2010
Cocktail Waitress/Server
Wood River Inn
05.1998 - 12.2007
University of Rhode Island, Some College
Some College (No Degree) -
Community College of Rhode Island
Similar Profiles
James BernierJames Bernier
Executive Chef at Notch8 Wood Fired Bar And GrillExecutive Chef at Notch8 Wood Fired Bar And Grill
Skyla SutcliffeSkyla Sutcliffe
Cook at The Wood Bar And GrillCook at The Wood Bar And Grill
Andrew RamirezAndrew Ramirez
Takeout at Wood Ranch Bar and GrillTakeout at Wood Ranch Bar and Grill
Victoria HamptonVictoria Hampton
Server at The River Bar and GrillServer at The River Bar and Grill
Bethany RowanBethany Rowan
Farm Manager at Kemble FarmmFarm Manager at Kemble Farmm