Erin Dixon
Little Elm
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
9
9
years of professional experience
Work History
Operations Manager
Adrenaline Breakz
08.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Gift Horse Soda
09.2021 - 08.2023
- I established a loyal customer base
- Generated repeat business by providing exceptional customer service and positive engagement
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Bath & Body Works
04.2018 - 09.2021
- Managing teams in a customer-focused/selling environment with a proven track record of driving success
- Lead with curiosity and humility
- Coach and develop diverse, high-performing teams for today and tomorrow
- Deliver business results through analysis and action
- Drive operational excellence
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Bath & Body Works
12.2017 - 04.2018
- Supported to deliver sales plan through effective execution of store and operational tasks
- Build a high performing team to drive positive results
- Lead and model the selling and customer experience standards
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
- Promoted to Store Manager exceeding sales plan and ability to lead and develop a high performing team
Supervisor
Bath & Body Works
04.2017 - 12.2017
- Supported to deliver sales plan through effective execution of store and operational tasks as assigned and delegated by managers
- Train, coach, reward and motivate associates to improve selling and the customer experience
- Promoted to Assistant Manager for exceeding sales plan and ability to lead and develop a high performing team
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
Forever 21
12.2015 - 04.2017
- Lead overall store earnings by driving sales and educating through promotions and service standards
- Monitor daily payroll and adjust schedules according to profitability of the business
- Train and monitor associates to deliver high performing results
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High school diploma -
Bay High School
Bay Saint Louis, MS05.2011
Skills
- Retail Store Management
- Payroll Management
- Visual Merchandising Strategy
- Talent Acquisition
- Sales Leadership
- Customer Engagement Upselling
- Financial Performance Analysis
- Team Leadership
- Customer Engagement
- Effective Communication
- Conflict Resolution
- Time Management
Timeline
Operations Manager
Adrenaline Breakz
08.2023 - Current
Store Manager
Gift Horse Soda
09.2021 - 08.2023
Store Manager
Bath & Body Works
04.2018 - 09.2021
Assistant Manager
Bath & Body Works
12.2017 - 04.2018
Supervisor
Bath & Body Works
04.2017 - 12.2017
Assistant Manager
Forever 21
12.2015 - 04.2017
High school diploma -
Bay High School
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