Erin Dodds
Wilmington,DE
Summary
Forward-thinking business professional bringing 6+ years of experience in people, project, and portfolio management for IT and Banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
SENIOR SERVICE DELIVERY LEADER
THE PRECISINISTS INC.
02.2022 - Current
- Direct, manage, and actively engage in various projects in the Banking vertical
- Serve as bridge between clients and TPI team, facilitating effective communication and collaboration
- Provide updates to executives and directors regarding escalated cases
- Increased team headcount twofold within a year, adding an additional four projects
- Reduce client complaints by proactively identifying potential issues and addressing them promptly
- Enhance service delivery efficiency by implementing process improvements and streamlining workflows
- Improve team performance by providing coaching, feedback, and setting clear expectations for service delivery goals
- Optimize resource allocation across multiple projects
- Successfully turned around underperforming accounts through proactive engagement, targeted action plans, and rigorous follow-up on deliverables
SENIOR IT RECRUITER
INFINITY CONSULTING SOLUTIONS
10.2021 - 02.2022
- Participate in client meetings alongside Business Development Managers to fulfill clients' requirements
- Achieved weekly KPI's and established a substantial network of candidates
- Streamlined interview process for better efficiency, leading to quicker hiring decisions and improved time-to-fill metrics
- Established strong relationships with hiring managers, understanding their specific needs and requirements for IT roles
SALESFORCE RECRUITMENT CONSULTANT
FRANK RECRUITMENT GROUP
06.2018 - 10.2021
- Managed end-to-end recruitment and sales activities, encompassing business development and customer relations in a full-desk capacity
- Focused on Salesforce as a user, recruiter, and engaged in basic hands-on administration
- Increased candidate placements by developing and implementing targeted recruitment strategies
- Built strong relationships with clients through regular communication and understanding their unique needs
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles
Education
Bachelor of Science - Business Management
CABRINI COLLEGE
Radnor, PASkills
- Excellent communication skills
- Excellent team-player
- Conflict Resolution
- Customer Satisfaction
- Client Relationship Management
- Cross-functional Collaboration
- Team Leadership
- Decision Making
- Process Improvement
- Resource Allocation
- Adaptability
Additional Activities Interests
- Cabrini College Women's Basketball Team
- Currently preparing for PMP Certification and CompTIA Security+ Certification
Timeline
SENIOR SERVICE DELIVERY LEADER
THE PRECISINISTS INC.
02.2022 - Current
SENIOR IT RECRUITER
INFINITY CONSULTING SOLUTIONS
10.2021 - 02.2022
SALESFORCE RECRUITMENT CONSULTANT
FRANK RECRUITMENT GROUP
06.2018 - 10.2021
Bachelor of Science - Business Management
CABRINI COLLEGE
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