Erin Dollar
Peoria,IL
Summary
Dynamic professional with a strong background in customer service and data management, honed at Curts Transportation and Caterpillar. Demonstrated critical thinking and patience while ensuring passenger safety and data integrity. Proven ability to enhance workflows and foster loyalty through effective communication and risk mitigation strategies.
Overview
7
7
years of professional experience
Work History
Taxi Driver
Curts Transportation
08.2020 - Current
- Provided excellent customer service, addressing passenger inquiries and concerns effectively.
- Assisted passengers with luggage and special needs, enhancing overall service experience.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Teacher
Information Technology Department
01.2022 - 04.2025
- Assist in organizing and prioritizing daily tasks to enhance workflow efficiency.
- Learn and adapt to new software tools for improved data entry processes.
- Support team members by providing assistance with data-related inquiries and troubleshooting issues.
- Document procedures for data entry tasks to streamline training for new employees.
- Collaborate with peers to identify areas for process improvement in data management workflows.
- Input data accurately into database systems to maintain up-to-date records.
- Conduct routine quality checks to ensure data integrity and consistency across platforms.
- Maintain confidentiality of sensitive information while processing various datasets.
- Expedited report generation by utilizing advanced software tools and techniques for data extraction and manipulation.
Senior Data Entry Clerk
Caterpillar
06.2018 - 03.2022
- Assist in organizing and prioritizing daily tasks to enhance workflow efficiency.
- Learn and adapt to new software tools for improved data entry processes.
- Document procedures for data entry tasks to streamline training for new employees.
- Input data accurately into database systems to maintain up-to-date records.
- Conduct routine quality checks to ensure data integrity and consistency across platforms.
- Maintain confidentiality of sensitive information while processing various datasets.
Education
CISSP - Cyber Security
OffSec (Online)
Online06.2018
Skills
- Patience and tolerance
- Safety regulations
- Defensive driving
- Cleaning and sanitation
- Security awareness training
- Vulnerability assessment
- Risk mitigation
- Network security
- Application security
- Critical thinking skills
Timeline
Teacher
Information Technology Department
01.2022 - 04.2025
Taxi Driver
Curts Transportation
08.2020 - Current
Senior Data Entry Clerk
Caterpillar
06.2018 - 03.2022
CISSP - Cyber Security
OffSec (Online)
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