Erin Donahue
Richmond,VA
Summary
Accomplished administrative professional with a proven background in task management, productivity, and communication. Skilled in handling multiple projects efficiently, ensuring smooth operations, meeting deadlines, and supporting executive teams. Experience in public relations and marketing support, contributing to effective communication strategies and company success. Consistent and reliable team player who thrives equally in collaborative and independent projects.
Overview
6
6
years of professional experience
Work History
Marketing Support Contractor
Zappos.com/Amazon.com
02.2022 - Current
- Oversaw the vendor imagery needs for 30+ high value brands at a time
- Held a major role in maintaining business operations and vendor relationships by tracking product orders to anticipate inventory arrivals and adjustments
- Conducted outreaches to brand representatives to retrieve assets with an error rate below 1% while exceeding daily goals for ticket completion
- Participated in end-user testing to streamline manual processes for products that have been received without imagery, helping save $1.2M in annual cost being incurred due to duplication of work across imaging teams
- Performed audits and scrubs on product styles with out-of-date imagery in order to create a better experience for the customer
- Oversaw and maintained various reports to assist in products going live on site in a timely fashion
- Provided regular status updates through productivity trackers for team visibility
- Facilitated communication between buyers and brand reps to answer questions and solve time sensitive issues regarding live products
- Assessed sample imagery from brands that wished to join the Vendor Imagery program, and assisted with the onboarding process
Administrative Assistant
Associa Community Group
09.2020 - 02.2022
- Supported 5-10 property managers through daily administrative tasks including, but not limited, to filing paperwork, processing invoices, and coordinating client communications
- Assisted clients with account reconciliation and explaining their financial obligations in easily understood language
- Assisted with preparing mass mail communications and made sure they were dispatched by the given deadline
- Worked closely with the settlement and resale department to ensure the proper documents were available to set up new client profiles
- Facilitated communications between clients and the vendors they required, along with coordinating with the vendor on a schedule to relay to the client
- Communicated with vendors directly to process invoices quickly and accurately
- Routinely worked collaboratively with people both in and outside my immediate department
- Accompanied property managers on-site to assist with and notate for routine inspections
- Organized and maintained filing systems, digital as well as paper, for easy retrieval of important documents
- Assisted clients with inquiries promptly and professionally through email, telephone, and face-to-face interactions
- Handled clients' sensitive and personal information in a secure and efficient manner while maintaining confidentiality
Receptionist/Administrative Assistant
Aspire at Carriage Hill
01.2020 - 07.2020
- Worked closely with the sales and marketing departments to assist with ad campaigns, promotional events, and preparation for open house nights
- Aided the leader of the activities department with preparations for community events, including distributing flyers, updating social calendars, and coordinating special vendor appearances
- Supported the general manager in administrative tasks such as creating scans/copies, organizing files, and submitting reports by the daily deadline
- Acted as the point of contact between the residents and staff while maintaining positive relationships on either end
- Facilitated the creation of maintenance work orders for residents and provided support to the maintenance team when necessary
- Kept the front lobby in a clean and welcoming condition and maintained a stocked coffee and breakfast station for residents and their visitors
Education
Bachelor's degree - Criminal Justice
Virginia Commonwealth University
Richmond, VA12.2020
Skills
- Microsoft Office Suite
- Google Workspace
- Communication platforms
- Time management and multitasking
- Strong written and verbal communication
- Technical Proficiency and 10 key typing with a 75 WPM typing speed
- Highly organized with keen attention to detail
- Customer support experience
- Account reconciliation reporting
- Organizational and filing skills
- Productivity tracking and schedule management
- Problem-solving and decision making skills
Accomplishments
- Worked to streamline internal processes at Zappos, helping to save $1.2M in annual cost from being incurred due to duplication of work across multiple teams
- Below 1% error rate across multiple tasks while consistently meeting deadlines
Timeline
Marketing Support Contractor
Zappos.com/Amazon.com
02.2022 - Current
Administrative Assistant
Associa Community Group
09.2020 - 02.2022
Receptionist/Administrative Assistant
Aspire at Carriage Hill
01.2020 - 07.2020
Bachelor's degree - Criminal Justice
Virginia Commonwealth University