Summary
Overview
Work History
Education
Skills
Timeline
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Erin Doohan

Henderson,NV

Summary

Accomplished Flight Attendant offering over 22 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Results-focused Flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Polished Flight Attendant offering over 22 years of employment in aviation industry. Focused, personable and energetic professional promotes aviation safety and delivers exemplary customer service. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Accomplished Flight Attendant offering over 22 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

22
22
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Las Vegas, NV
02.2000 - 02.2022
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Associate of Arts - Cognitive Psychology

Edmonds Community College
Lynnwood, WA
04.1994

Skills

  • Passenger Behavior Monitoring
  • Emergency Care
  • Verbal and Written Communication
  • Emergency Situations Management
  • Company Guidelines
  • Customer Needs Assessments
  • Emergency Procedures Knowledge
  • Critical Thinking
  • Medical Emergency Response
  • Evacuation Procedures
  • Crew Resource Management
  • Safety Regulation Compliance
  • Passenger Interaction
  • Guest Satisfaction
  • Takeoff Instructions
  • Fire Extinguishers
  • Customer Feedback
  • Federal Guidelines
  • Flight Operation Assistance
  • Performance Review
  • Flight Crew Coordination
  • Compliance with Operation Procedures
  • Conflict Mediation

Timeline

Flight Attendant

Southwest Airlines
02.2000 - 02.2022

Associate of Arts - Cognitive Psychology

Edmonds Community College

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Erin Doohan