Erin Dreher
Northampton,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Customer Success Manager (formerly Regional Operations Manager)
Elevate K-12
2022.01 - 2023.10
- Assisted customers with onboarding and product setup to foster successful adoption and usage for over 50 program.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Quality Specialist
Stride Learning Solutions (formerly K12 Inc.)
2021.01 - 2022.01
- Conducted research related to state teacher certification requirements and shared findings with various company stakeholders
- Analyzed quality and performance data to support operational decision-making for over 20 clients.
Internal Client Achievement Coordinator
Stride Learning Solutions (Formerly K12 Inc.)
2018.08 - 2021.01
- Built strong relationships with more than 20 customers through positive attitude and attentive response.
- Developed process improvements and offered actionable solutions to correct recurring issues
Instructional Services Team Coordinator for Managed Schools
Stride Learning Solutions (Formerly K12 Inc.)
2014.06 - 2018.07
- Built strong relationships with more than 20 customers through positive attitude and attentive response.
- Developed process improvements and offered actionable solutions to correct recurring issues
Instructional Client Representative
Stride Learning Solutions (Formerly K12 Inc.)
2012.07 - 2014.06
- Coordinated support for schools utilizing K12 teachers to provide virtual instructional support.
- Logged and responded to client inquiries to improve service processes for over 20 clients.
Online Social Studies Teacher
Stride Learning Solutions
2010.08 - 2012.06
- Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
- Established and supported positive educational environment for student learning
Online Part Time Social Studies Teacher
The Keystone School
Bloomsburg, PA
2007.12 - 2011.08
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
EdD in Educational Leadership -
Wilkes University
Wilkes-Barre, PA05.2027
M.A in History -
American Public University
Charles Town, WV02.2015
Social Studies Teaching Certification - Secondary Education
Cedar Crest College
Allentown, PA01.2004
B.A in History - History
The Pennsylvania State University
University Park, PA12.2000
Skills
- Customer Account Management
- Client Relations
- Strategic Planning
- Pipeline Development
- Inter-Department Collaboration
- Client Service Optimization
- Account Updates
- Research and Due Diligence
- Proficient in Microsoft Office
Timeline
Customer Success Manager (formerly Regional Operations Manager)
Elevate K-12
2022.01 - 2023.10
Quality Specialist
Stride Learning Solutions (formerly K12 Inc.)
2021.01 - 2022.01
Internal Client Achievement Coordinator
Stride Learning Solutions (Formerly K12 Inc.)
2018.08 - 2021.01
Instructional Services Team Coordinator for Managed Schools
Stride Learning Solutions (Formerly K12 Inc.)
2014.06 - 2018.07
Instructional Client Representative
Stride Learning Solutions (Formerly K12 Inc.)
2012.07 - 2014.06
Online Social Studies Teacher
Stride Learning Solutions
2010.08 - 2012.06
Online Part Time Social Studies Teacher
The Keystone School
2007.12 - 2011.08
EdD in Educational Leadership -
Wilkes University
M.A in History -
American Public University
Social Studies Teaching Certification - Secondary Education
Cedar Crest College
B.A in History - History
The Pennsylvania State University