Erin Driver
Jasper
Summary
Detail-oriented phlebotomist with a strong foundation in phlebotomy techniques, prioritizing precision and patient well-being. Proficient in venipuncture and specimen management, enhancing laboratory productivity. Proven track record of maintaining sterile conditions and adeptly interacting with diverse individuals.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Phlebotomist
Quest Diagnostic Laboratories
08.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Medical Assistant
MED 360 Urgent Care
08.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
MA, CRC
Jasper Summit Research
11.2011 - 06.2018
- Interpreting laboratory results
- Managing prescription refills
- Electronic medical records
- Office consultations
- Hospital consultations
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Documented patient information obtained from interviews.
- Assessed patients and documented their medical histories.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Routinely retracted patient throat cultures and prepared them for lab submission.
- Skillfully performed suture removals for patients of all ages.
- Provided patient education.
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
- Evaluated patients suffering from asthma, appendicitis and hernias.
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
- Monitored expiration of medical supplies and medications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
MA
Alabama Bone And Joint
01.2011 - 02.2012
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Administered medications and assisted in diagnostic testing for HIV-positive patients.
- Assessed patients and documented their medical histories.
- Assisted doctors with surgeries and non-invasive procedures.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Physical Therapy Aide
Rehab South
05.2004 - 05.2008
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Recorded patient status in progress notes.
Education
GED -
Walker High School
Jasper, AL05-2001
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Adaptable approach
- Medical records management
- Hemoglobin testing
- Medical testing
- Diagnostic testing
- Personal protective equipment usage
- Health and safety
- Medical terminology
- Patient assessment
- Blood collection
- EMR recordkeeping
- Multi-sample collection
- Blood component separation
- Venipuncture and capillary puncture
- On-site testing
- Therapeutic phlebotomy
- Proper labeling
- Sample labeling
- Specimen collection and storage
- Time management
- Multitasking Abilities
- Attention to detail
- Customer service
- Organizational skills
- Specimen collection
- Butterfly venipuncture
- Excellent communication
- Problem-solving
- Sample processing
- Decision-making
CPR AND AED
CPR AND AED Trained
Timeline
Phlebotomist
Quest Diagnostic Laboratories
08.2022 - Current
Medical Assistant
MED 360 Urgent Care
08.2018 - 08.2022
MA, CRC
Jasper Summit Research
11.2011 - 06.2018
MA
Alabama Bone And Joint
01.2011 - 02.2012
Physical Therapy Aide
Rehab South
05.2004 - 05.2008
GED -
Walker High School
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