Erin D. Snodgrass
Golden,CO
Summary
Dynamic Organizational Change Management Manager and Project Manager with over 10 years of consulting experience spanning from large-scale transformation initiatives to leadership alignment in mergers and acquisitions. Proven ability to drive organizational change through effective stakeholder engagement, training, and communication strategies. Skilled in aligning change initiatives and leaders with business goals to enhance employee adoption and minimize resistance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager, Organizational Change Management Delivery
West Monroe
06.2022 - 08.2024
- Developed a comprehensive communication strategy and created all related assets for the announcement, closing, and post-close phases
- Designed and implemented a change management strategy in close collaboration with the CEO and Head of People to ensure alignment throughout the acquisition process
- Worked with the Organization Design team and other cross-functional teams to ensure that the change strategy met their requirements
- Led OCM team in change management strategies for a $6M software implementation, achieving a 95% user adoption post-launch
- Directed stakeholder analysis, change impact assessments, and the development of a comprehensive change strategy and communication plan
- Initiated a Change Agent Network program to boost employee involvement and facilitate feedback during the transition
- Conducted 'Leading Through Change' sessions to equip change agents with the skills needed to support their teams effectively
- Monitored and adjusted strategies based on ongoing change measurement feedback throughout the project lifecycle
- Collaborated with the client’s training and development team to assess training needs and ensure smooth handoffs
- Created learning checklists to assess stakeholder readiness
- Developed communication materials, including the case for change, project kickoffs, newsletters, FAQs, and more
- Managed the Organizational Change Management (OCM) components using integrated Smartsheets
- Developed change management strategies for a $2M Salesforce implementation at a private equity firm
- Collaborated with software architects and the client to create a change management framework tailored for an agile development lifecycle
- Analyzed change readiness assessments to customize training programs, enhancing employee preparedness by 50%
- Led initiatives to address resistance and ensure project milestones were met successfully
- Supported change management through training sessions and feedback mechanisms, fostering a culture of continuous improvement
- Established metrics to evaluate the effectiveness of change efforts, contributing to ongoing enhancement strategies
- Conducted a training needs assessment and created 20 'How-To' articles via Screen Steps to support the training initiative
- Orchestrated the development of all communication materials throughout the project
- Engaged with resistant stakeholders, implementing change readiness strategies that resulted in a 35% adoption rate during the transition
- Defined the change strategy for an imminent acquisition close
- Conducted a change impact analysis to facilitate the transition to Microsoft 365
- Prepared all communication materials for both the acquisition close and post-close phases
Manager, Change Management Delivery
71 & Change
10.2021 - 06.2022
- Supported the change strategy framework for a transformational initiative to acquire two tech firms within a two-month timeframe
- Developed a comprehensive communication plan for pre-close, closing, and post-close activities
- Led a leadership assessment using the DiSC model, facilitating in-depth discussions with C-suite leaders and future executives
- Managed post-close workstreams to ensure alignment on integration efforts, focusing on marketing and operations, including physical office space integration
- Directed post-close IT integration projects, implementing change initiatives related to new security protocols
- Collaborated with cross-functional teams in HR, Marketing, and Operations to optimize the experience for acquirees in areas such as benefits, onboarding, and business development
- Measured and monitored change activities, adjusting strategies based on results
Manager, Operations
71 & Change
01.2019 - 04.2020
- Managed the talent acquisition process for the Seattle office, focusing on recruiting, enhancing candidate experience, and streamlining onboarding
- Oversaw office operations, including project management of internal initiatives such as marketing campaigns and office relocations
- Facilitated monthly meetings and coordinated social and philanthropic events to foster team engagement
Consulting Manager, Owner
EDS Consulting Services, LLC
04.2011 - 06.2012
- Functioned as a versatile team member within the Business Analyst section of IT, contributing to various projects related to training and ERP system readiness
- Assessed and evaluated training processes, providing recommendations for system improvements and presenting findings to the CTO
- Designed, tested, and deployed a load testing tool to simulate maximum manufacturing capacity, ensuring system performance for FDA approval of a second manufacturing site
Manager
Hitachi Consulting
01.2004 - 02.2010
- Led a business transformation initiative to track data, identify trends, and report key metrics related to Microsoft software piracy, managing a custom-built international implementation
- Managed custom-built international implementation which included leading a team of technical, change management and training specialists
- Oversaw User Acceptance Testing, Performance Testing, Training, Readiness, and Deployment for 150 international users, unifying the global anti-piracy team on a single platform for the first time
- Conducted training sessions on change management, process implementation, and tool readiness for the global team
- Managed the Anti-Piracy Re-Engineering Program, providing communication plans, risk assessments, and weekly status updates on all process improvement and BI projects in collaboration with the Associate General Counsel
- Planned and facilitated Anti-Piracy Leadership Team strategy sessions, helping business leaders define five-year roadmaps, articulate global strategies, and align regional initiatives
- Achieved $460M in ROI and reduced net spend by $10M within the first two years of implementation
Education
Bachelor of Arts - Business Administration
University of Puget Sound
Tacoma, WA05.2001
Skills
- Change management strategy
- Stakeholder engagement
- People manager
- Communication strategy & planning
- Process improvement
- Change measurement
- Project management
- Change management in M&A
- Custom and packaged system implementation
- Strategic planning
- Training and readiness
- Leadership engagement
- Leading through change facilitation
- Cross functional collaboration
- Agile methodologies
- Change impact assessment
- Microsoft suite
Volunteer Experience
- Jefferson County school district ELF (Environmental Learning for the Future), Volunteer
- Golden Youth Basketball Association, Basketball Coach
Worldtravel - Locations
- New Zealand, 12/01/08, 05/31/09
- India, 12/01/08, 05/31/09
- Nepal, 12/01/08, 05/31/09
- Turkey, 12/01/08, 05/31/09
Certification
- Oracle E-Business Suite Implementation Champion, Oracle
- Japanese Language Proficiency Level 3, The Japan Foundation/Japan Ministry of Education
Timeline
Manager, Organizational Change Management Delivery
West Monroe
06.2022 - 08.2024
Manager, Change Management Delivery
71 & Change
10.2021 - 06.2022
Manager, Operations
71 & Change
01.2019 - 04.2020
Consulting Manager, Owner
EDS Consulting Services, LLC
04.2011 - 06.2012
Manager
Hitachi Consulting
01.2004 - 02.2010
- Oracle E-Business Suite Implementation Champion, Oracle
- Japanese Language Proficiency Level 3, The Japan Foundation/Japan Ministry of Education
Bachelor of Arts - Business Administration
University of Puget Sound
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