Erin Dugan
Lakewood,CO
Summary
Detail-oriented EDDA with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting. Reliable Dental Assistant with 5 years of experience efficiently handling tasks and assisting chairside with dental procedures. Expert in assisting with procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with a commitment to providing exceptional care to all patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Expanded Duties Dental Assistant
Colorado Family Dentistry
01.2019 - Current
- Applied fluoride varnish and sealants.
- Administering nitrous oxide.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Monitored patient comfort and safety during dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Assisted in chair-side dental procedures
- Verified patient insurance eligibility and benefits.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proven ability in coordinating and assisting Invisalign appointments start to finish.
Server/Bartender
Chart House Restaurant
06.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Currently Working On Science And Business Degree - Science And Business
University of Colorado Denver
Aurora, CO05.2024
High School Diploma -
Lakewood High School
Lakewood, CO05.2018
Skills
- Emergency Situations
- Fluoride Application
- Surgical Extractions
- Data Verification
- Nitrous Oxide
- Complex Problem-Solving
- Temporary Restorations
- Prepare Instruments
- Active Listening
- Ada Compliance
- Personable Communication
- Social Perceptiveness
- Treatment Room Preparation
- Postoperative Care Instructions
- Denture Adjustment
- Restoration Placement
- Critical Thinking
- Disinfection and Sterilization
- Compliance Training
- Preventive Maintenance
- Oral Hygiene Techniques
- Patient Care Standards
- Radiation Protection
- Restorative Materials
- Customer Satisfaction
- Taking Medical and Dental Histories
- Logistical Planning
- Full Mouth Digital Radiographs
- Appointment Setting
- Manage Schedules
- Pulp Capping
- Patient Flow Management
- Advising and Educating Patients
- Restorative Procedures
- Fabrication on Temporary crowns and bridges
- Office Procedures
- Infection Control Procedures
- Dental Supply Inventory
- Patient Record keeping
- Medical Charting
- Appliance Fitting and Adjustment
- Dental Impressions
- Implant Restoration
- Assisting in Laser Debridement
- Sealant Application
- Nitrous Oxide Administration
- Cosmetic Dentistry
- Sterilization Techniques
- Dental Staff Assistance
- Removable Appliances
- Autoclave Operation
- Tooth Repairs
- Appliance Fabrication
- Dentrix Proficiency
- Medical Records Management
- Health and Safety Practices
- Strong Manual Dexterity
- Crown Placement
- Patient Data Gathering
- Placing Crowns
- Impression Taking
- Team Collaboration
- Patient Intake Procedures
- Restorative Dentistry
- Strong Writing and Verbal Skills
- Four-Handed Procedures
- Brushing and Flossing Techniques
- Visual Assessment
- Infection Control Proficiency
- Dental Disease Patterns and Prevention
- Electronic Charting
- Reading Comprehension
- Radiography Safety
- Assisting in extracting Teeth
- Open dental softwear
- SOTA softwear
- Cement Removal
- Invisalign procedure's
- Itero scanner skills
- Accelerate hygiene assistant capabilities
Timeline
Server/Bartender
Chart House Restaurant
06.2022 - 02.2023
Expanded Duties Dental Assistant
Colorado Family Dentistry
01.2019 - Current
Currently Working On Science And Business Degree - Science And Business
University of Colorado Denver
High School Diploma -
Lakewood High School
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