Erin Duncan
Sherman,TX
Summary
Results-driven supervisory professional with extensive experience in workforce management and human relations. Expertise in leading teams to enhance performance metrics and resolve complex challenges, ensuring operational excellence and high employee engagement.
Overview
9
9
years of professional experience
Work History
Medical Lab Technician Intern
U.S. Army Military Entrance Processing Center (MEPS)
Louisville, KY
09.2026 - Current
- Performed phlebotomy procedures and urine tests, accurately documenting findings for physician review.
- Maintains detailed chain of custody records to ensure compliance with HIPAA standards.
- Managed patient data entry into computer systems, ensuring precision and maintaining confidentiality.
- Hours per week: 40
Division Supervisor
U.S. Army
Fort Knox, KY
09.2025 - 09.2026
- Managed daily division operations, including budgeting, planning, staffing, and scheduling to ensure smooth functionality.
- Clarified job role expectations for employees, detailing duties, responsibilities, and accountabilities to improve team alignment.
- Advised the division chief on religious affairs, spiritual fitness, and moral leadership to enhance departmental plan execution.
- Tracked weekly work hours to maintain accurate scheduling records.
Operations Manager
U.S. Army
Fort Knox, KY
01.2025 - 09.2025
- Ensured compliance with executive directives by implementing streamlined procedures across two departments.
- Led team of 20 in challenging environments, facilitating timely decision-making to enhance outcomes and safety.
- Developed a talented team, participating in hiring, coaching, and performance management processes.
- Monitored weekly work hours to maintain consistent productivity.
Department Supervisor
U.S. Army
Fort Sam Houston, TX
07.2022 - 01.2025
- Coordinated daily team activities to ensure timely completion of tasks and support project objectives.
- Led weekly meetings to align on project updates, address concerns, and strategize upcoming tasks.
- Evaluated employee performance regularly, delivering actionable feedback to facilitate continuous improvement.
- Worked 40 hours weekly to support team objectives.
Resource Manager
U.S. Army
Fort Leavenworth, KS
06.2021 - 07.2022
- Streamlined resource allocation processes across departments, improving coordination and responsiveness.
- Forged partnerships with external organizations to increase access to specialized resources.
- Compiled detailed reporting covering resource utilization metrics while forecasting future requirements.
- Tracked work hours weekly to ensure compliance with company policies.
Operations Supervisor
U.S. Army
Fort Bragg, NC
08.2019 - 06.2021
- Managed daily operations of a large team, ensuring efficient workflow through effective leadership.
- Implemented policies and procedures to optimize operational performance and uphold quality standards.
- Coached and mentored team members, fostering a culture of high performance.
- Hours per week: 40
Training and Development Manager
U.S. Army
Fort Bragg, NC
03.2018 - 08.2019
- Crafted effective training solutions tailored to unique job requirements, enhancing employee skillsets and performance.
- Developed targeted training plans by analyzing organizational needs and collaborating with stakeholders to ensure relevance.
- Delivered dynamic training courses employing diverse methods including lectures, role-playing, and group activities.
- Hours per week: 40
Education
Master's degree - Health and Human Performance, Performance Enhancement and Coachinh, Performance Enhancement, Performance Coaching, Data Analytics, Facilitating Group Performance
Austin Peay State University
Clarksville, TN08-2025
Bachelor's degree - Healthcare Administration, Organizational Behavior, Compliance, Human Resources Management
American Military University
Charles Town, WV12-2023
Skills
- Phlebotomy techniques
- Patient education
- Attention to detail
- Patient empathy
- Critical thinking
- Time management
- Communication skills
- Conflict resolution
Job-related training
- Master Resiliency Trainer Course
- Advanced Leadership and Management Development Course
- Chaplaincy Resource Manager Course
- Intermediate Leadership and Development Course
- Equal Opportunity Leaders Course
- Introductory Leaders Development Course
Timeline
Medical Lab Technician Intern
U.S. Army Military Entrance Processing Center (MEPS)
09.2026 - Current
Division Supervisor
U.S. Army
09.2025 - 09.2026
Operations Manager
U.S. Army
01.2025 - 09.2025
Department Supervisor
U.S. Army
07.2022 - 01.2025
Resource Manager
U.S. Army
06.2021 - 07.2022
Operations Supervisor
U.S. Army
08.2019 - 06.2021
Training and Development Manager
U.S. Army
03.2018 - 08.2019
Master's degree - Health and Human Performance, Performance Enhancement and Coachinh, Performance Enhancement, Performance Coaching, Data Analytics, Facilitating Group Performance
Austin Peay State University
Bachelor's degree - Healthcare Administration, Organizational Behavior, Compliance, Human Resources Management
American Military University