Erin Dunning
Quinlan,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Looking to seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Local Favorites Restaurant Group
Greenville, TX
01.2022 - 04.2022
- Greeted guests in dining room and presented menus
- Delivered food and beverages in fast and responsive way
- Operated equipment such as coffee machines, telephone, iced tea/soda machines, and fire extinguishers
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Our Bistro
Royse City, TX
09.2018 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Office Manager
Austin’s Greater Garage Doors
Pflugerville, TX
08.2015 - 04.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Developed standard operating procedures for all administrative employees.
- Managed telephones, appointment setting and dispatch.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Updated and maintained social media accounts for advertising and brand recognition.
clerical support
Trifecta Fire, LLC
Pflugerville, TX
07.2014 - 08.2015
- Provided administrative and, (mailing, scanning, faxing, copying, filing, phones)
- Maintained electronic and/or hard copy filing system
- Opened, sorted, distributed incoming mail
- Strategized and managed content in social media sites.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Interacted with customers by phone, email or in-person to provide information.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Leveraged accounting software to manage expenses and keep track of finances.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
Membership Clerk
American Legion Auxiliary State Headquarters
Austin, TX
10.2012 - 07.2014
- Compiled and maintained membership lists, recorded receipts of dues and contribution records
- Welcomed new members and issued membership cards
- Typed and sent notices of dues, recorded receipts of membership dues and contributions
- Sent newsletters, promotional materials and other publications to persons on mailing list.
- Edited letters and written material for correspondence.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Maintained files and controlled records to show correspondence activities.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Liberal Arts And General Studies
Paris Junior College
Greenville, TX08.2022
High School Diploma -
Leander High School
Leander, Texas04.1999
Skills
- Demonstrates ability in problem-solving and active listening skills
- Self-motivated, self-starter, strong communicator, work well with others or alone
- Microsoft Word, Excel, Edge, Outlook, Access and Data Entry
- General office duties (ie fax, copier, scanner, basic office equipment)
- Cash handling
- Extensive customer service skills
- Good communication ability
- Pays attention to details, excellent memory
- Hardworking and reliable
- Good salesmanship skills
- Experience working with POS systems and cash registers
Timeline
Server
Local Favorites Restaurant Group
01.2022 - 04.2022
Assistant Manager
Our Bistro
09.2018 - 11.2021
Office Manager
Austin’s Greater Garage Doors
08.2015 - 04.2018
clerical support
Trifecta Fire, LLC
07.2014 - 08.2015
Membership Clerk
American Legion Auxiliary State Headquarters
10.2012 - 07.2014
Liberal Arts And General Studies
Paris Junior College
High School Diploma -
Leander High School
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