Erin Duplechain
Phenix City ,AL
Summary
Dynamic IT Support Specialist with a robust background in the US Army, adept in technical troubleshooting and personnel management. Excelled in enhancing system efficiency and streamlining logistics, demonstrating exceptional problem-solving and leadership skills. Proven track record of improving operational outcomes and fostering team collaboration.
Diligent leader and manager with solid background in maintenance control and operations management. Proven track record of ensuring optimal equipment readiness and streamlining maintenance processes. Demonstrated ability to coordinate with cross-functional teams and effectively manage complex schedules. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
US Army
05.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
92A Automated Logistical Specialist
US Army
01.2020 - Current
- Ensured accurate invoicing and financial reconciliation within logistics operations through meticulous record-keeping and verification of all related transactions.
- Ensured seamless material flow throughout the organization with proactive shipment coordination and vehicle scheduling.
- Implemented cost-saving measures in procurement activities, negotiating favorable contracts terms with suppliers while maintaining quality standards.
- Established clear communication channels within the logistics department, promoting transparency and fostering a collaborative work environment.
- Improved supply chain efficiency by streamlining inventory management and implementing automated tracking systems.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Forward Support Company Executive Officer
US Army
08.2022 - 06.2023
- Improved organizational efficiency by restructuring internal processes and implementing new technologies.
- Fostered a culture of innovation with leadership development programs and employee engagement activities.
- Navigated complex regulatory environments to ensure compliance and mitigate risks.
- Established strategic alliances with key industry partners for mutual growth and competitive advantage.
- Facilitated cross-departmental collaboration to enhance project outcomes and business agility.
- Improved operational efficiency with the animplementation of data-driven decision-making tools and methodologies.
- Successfully managed cross-functional teams within complex projects ensuring timely completion within scope and budget constraints.
Maintenance Control Officer
US Army
01.2021 - 08.2022
- Managed the development of long-term capital improvement plans, identifying high-priority projects that would have the greatest impact on facility functionality and efficiency.
- Collaborated with other departments to identify areas for improvement and implement necessary changes in maintenance processes.
- Instituted a cross-training program that allowed maintenance staff members to develop new skills and expertise in multiple areas, increasing versatility and overall team performance.
- Fostered an open line of communication within the maintenance department by encouraging staff feedback and implementing suggestions for process improvements when appropriate.
- Conducted regular inspections of facilities and equipment, identifying potential problems before they became critical issues.
- Established performance metrics for the team that drove continuous improvement efforts in key areas such as response time, work completion rates, and customer satisfaction scores.
- Oversaw safety initiatives within the maintenance department, promoting a culture of hazard awareness and risk mitigation among staff members.
- Ensured regulatory compliance with maintenance procedures, maintaining accurate documentation and records.
- Analyzed data from completed work orders to identify trends in equipment performance, leading to targeted improvements in maintenance strategies.
- Managed maintenance team of 58 employees and coordinated repair schedule according to priority level.
- Executed tactical operations with accuracy and control.
- Supervised manual and automated maintenance strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Tutor Volunteer
LSU
01.2017 - 12.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in Science and mathematics by reviewing students' textbooks and materials.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Enhanced student comprehension by employing innovative teaching methods and tools.
Agriscience Student Teacher
LSU
01.2020 - 05.2020
- Assisted classroom teacher in delivering lesson plans to enhance student engagement and learning.
- Improved student understanding by providing individualized support and attention during lessons.
- Developed educational materials for reinforcing classroom teachings.
- Supported classroom management, ensuring a productive learning environment.
- Created visual aids for improving retention of educational material.
- Enhanced student participation through interactive teaching methods.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Education
Bachelor of Arts - Agricultural Education, Extension, And Evaluation
Louisiana State University
Baton Rouge, LA12-2020
Army Logistics University
Ft. Lee, VA Skills
- Technical troubleshooting
- Microsoft programs
- Ticket management
- Remote support
- Customer service
- Time management skills
- Attention to detail and Critical thinking
- Flexible, teachable, and adaptable
- Decision-making
- Personnel management
- Operational planning
- Logistics management
Timeline
IT Support Specialist
US Army
05.2023 - Current
Forward Support Company Executive Officer
US Army
08.2022 - 06.2023
Maintenance Control Officer
US Army
01.2021 - 08.2022
92A Automated Logistical Specialist
US Army
01.2020 - Current
Agriscience Student Teacher
LSU
01.2020 - 05.2020
Tutor Volunteer
LSU
01.2017 - 12.2020
Bachelor of Arts - Agricultural Education, Extension, And Evaluation
Louisiana State University
Army Logistics University
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