Erin Eick

• Analyzed customer needs and recommended appropriate products or services.
• Created training materials for new hires on the company's procedures and policies.
• Developed and implemented specialized procedures for customer service operations.
• Implemented process improvements to increase efficiency and reduce costs.
• Assisted in developing strategies to increase customer satisfaction levels.
• Participated in ongoing training and compliance activities.
• Analyzed key performance indicators to identify effective strategies.
• Set specific goals for projects to measure progress and evaluate end results.
• Audited company's legal documents to verify compliant policies and procedures.
• Assessed company operations for compliance with safety standards.
• Implemented strategies to take advantage of new opportunities.
• Organized client meetings to provide project updates.
• Play a pivotal role in marketing and promotional activities aimed at acquiring new clients for the company.

• Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
• Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
• Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Zip Recruiter, Glassdoor, etc...
• Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
• Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
• Maintained employee records in accordance with applicable legal requirements.
• Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
• Evaluated job applications received from potential candidates against established criteria for job qualifications.
• Investigated employee complaints or grievances related to workplace issues or violations of policy.
• Conducted employee hiring and exit interviews.
• Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
• Maintained all workers' compensation claims and benefits.
• Researched employee relations issues and conducted meetings with employees and supervisors.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Coordinated employee recognition programs to boost morale and reward outstanding performance.
• Performed other duties as assigned.

• Oversaw daily operations and duties of other Onboarding Specialists.
• Ensured timely completion of tasks by new hires to meet start dates.
• Served as regional point of contact for resolving ATS and onboarding system issues.
• Acted as the regional Employee Health & Safety liaison.
• Educated regional Talent Acquisition Team and HR Associates on the Applicant Tracking System and Onboarding System.
• Administered and organized the employment process, coordinating applicant tracking.
• Evaluated integration points in the hiring workflow involving ATS and Lawson.

• Served as the regional contact with job boards, troubleshooting issues.

• Reviewed job board utilization and proposed contract changes.
• Mastered Talent Acquisition compliance requirements.
• Engaged in testing and implementation of new programs.
• Collaborated effectively on special projects.
• Collected and analyzed information to measure team performance across regions.
• Arranged travel logistics for regional prospective candidates as needed.
• Oversaw Executive-level candidate interviews.

• Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
• Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
• Identified areas for improvement within the current onboarding program.
• Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
• Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
• Developed and implemented onboarding plans for new hires.
• Developed and maintained onboarding documentation, including guides and checklists.
• Assisted in developing policies and procedures related to employee onboarding and retention.
• Provided support in developing training materials for new employees.
• Facilitated communication between managers and new employees throughout the onboarding process.
• Maintained applicant profiles and information in applicant tracking system.
• Assessed new hires for compliance with company, state and federal requirements.

• Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
• Reviewed resumes submitted by applicants for open positions.
• Updated employee database with changes in job title, salary information or contact details.
• Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
• Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
• Processed paperwork associated with personnel transactions such as promotions or terminations.
• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
• Assisted in developing training programs for staff members.
• Assisted with planning, organizing and coordinating company events.
• Supported HR projects, such as employee satisfaction surveys and exit interviews.
• Prepared materials and reports for compliance audits.
• Provided administrative support to the HR department, including document preparation and calendar management.
• Managed confidential employee information with discretion and integrity.
• Provided administrative support for HR projects and initiatives.
• Supported the performance review process by collecting and summarizing employee evaluations.
• Organized company-wide events, including team buildings and annual parties.
• Executed completion and verification of all I9 forms.