Summary
Overview
Work History
Education
Skills
Certification
Additional Information
French
Timeline
Generic

Erin Eisman

Rochester ,MN

Summary

Authorized to work in the US for any employer

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service

Barista, Caribou Coffee
03.2019 - 11.2022
  • POS system, Walking the floor, Closing, Opening, Greeting Customers with a smile, light cleaning
  • Developed and updated databases to handle customer data.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Brand Ambassador

Old Navy
03.2018 - 11.2018
  • Customer service, walking the floor, light cleaning, merchandising, watching over fitting rooms, loss prevention
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Developed creative displays and signage to draw customers to products.
  • Worked with team to achieve sales goals for products.
  • Educated customers on product features and answered questions regarding product use.
  • Established and maintained positive relationships with customers.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Provided exceptional customer service to drive satisfaction.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Increased sales by effectively communicating product benefits.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Engaged customers to communicate key product features.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Assisted customers with product selection based on individual needs and preferences.
  • Maintained knowledge of current promotions and product features.
  • Monitored customer preferences to determine focus of sales efforts.
  • Collaborated with local field sales to promote brand awareness and sales results.

Barista/Cashier,

Caribou Coffee And Einstein Noah Restaurant Group,
03.2016 - 06.2016
  • Responsible for helping with taking customers orders and preparing them
  • Great experience in customer service
  • Had to leave job due to hernia and pending surgery
  • Adult
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Restocked and organized merchandise in front lanes.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Caregiver

Betsy Schneider
04.2013 - 02.2014
  • I was responsible for making sure she was up in the morning, helping her choose her clothing based on the days schedule, gel her with bathing/showering, preparing her breakfast, monitoring her blood sugar, medication management, keeping her company in the evening and light house keeping
  • Remained alert to problems or health issues of clients and competently responded.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded status and duties completed in logbooks for management.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with self-administered medications.

Sales Associate

Pretty Things
03.2009 - 08.2009
  • Responsible for helping customer with any questions that they might have, listening and paying attention to detail to point out merchandise that customer might be interested in, responsible for displays, keeping store tidy, POS system
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers and community to promote long term business growth.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built diverse and consistent sales portfolio.
  • Met existing customers to review current services and expand sales opportunities.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed, maintained and utilized diverse client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained current knowledge of evolving changes in marketplace.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Administrative Assistant

Category Five Technologies
04.2012 - 08.2013
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed filing system, entered data and completed other clerical tasks.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

BFA - Graphic Design

Savannah College of Art And Design
Savannah, GA

College Degree - Business Administration

Winona State University

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High school diploma - General Studies

Tom C. Clark High School
1999

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Skills

  • Assessments
  • Food Service: Customer Situations — Highly Proficient
  • May 2020
  • Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting
  • Full results: Highly Proficient
  • Verbal Communication — Highly Proficient
  • Speaking clearly, correctly, and concisely
  • Front Desk Agent (Hotel) — Highly Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Understanding Customer Needs
  • Solving Customer Concerns
  • Client Correspondence
  • Microsoft Excel
  • Overcoming Objections
  • Data Operations
  • Administrative and Office Support
  • Hospitality and Accommodation
  • Cultural Awareness
  • Customer Service and Assistance
  • Microsoft Office
  • Document and Records Management
  • Effective Customer Communication
  • Store Displays
  • Client Needs Assessment
  • Calm and Professional Under Pressure
  • Program Promotion

Certification

POS (4 years) Copywriting (2 years) Microsoft Office (5 years) Microsoft Powerpoint (4 years) Blogging (10+ years) Adobe Photoshop (10+ years) Branding (2 years) Marketing (3 years) Proofreading (10+ years) Adobe Illustrator (2 years) Tutoring (4 years) English (10+ years) Adobe InDesign (1 year) Adobe Creative Suite (1 year) WordPress (2 years) Journalism (4 years) Canva (1 year) Filming (1 year) Adobe Premiere (1 year) Photography (10+ years) Writing skills (10+ years) Research (10+ years) Guest services (5 years) Content creation (2 years) SEO (Less than 1 year) Computer operation (10+ years) Computer literacy (10+ years) Presentation skills (10+ years) Barista experience (5 years) Copy editing (1 year) Coffee experience (5 years) Email marketing (1 year) Digital marketing (1 year) Editing (2 years) Graphic design (2 years) Public relations (2 years) Web design (2 years) Content management Social media management Customer service (6 years) Events management Creative writing (10+ years) Cash handling Loss prevention (5 years) Merchandising (6 years) Video production (1 year) Content development Leadership (4 years) Administrative experience (3 years) Communication skills (10+ years) Organizational skills (10+ years) Typing (10+ years) Cashiering (5 years) Food preparation Languages

Additional Information

  • https://erinnicoleeisman.wixsite.com/my-site https://erinnicoleeisman.wixsite.com/my-site-1 Awards , Dean’s List
  • Full results: Highly Proficient , Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Groups Pi Beta Phi January 2001 to August 2006 Sorority

French

Spanish
Limited Working

Timeline

Customer Service

Barista, Caribou Coffee
03.2019 - 11.2022

Brand Ambassador

Old Navy
03.2018 - 11.2018

Barista/Cashier,

Caribou Coffee And Einstein Noah Restaurant Group,
03.2016 - 06.2016

Caregiver

Betsy Schneider
04.2013 - 02.2014

Administrative Assistant

Category Five Technologies
04.2012 - 08.2013

Sales Associate

Pretty Things
03.2009 - 08.2009

BFA - Graphic Design

Savannah College of Art And Design

College Degree - Business Administration

Winona State University

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High school diploma - General Studies

Tom C. Clark High School

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Erin Eisman