Erin Eldridge
Whitesburg,KY
Summary
Dynamic legal professional with extensive experience at the Commonwealth of KY, adept at case processing and legal documentation. Proven track record in streamlining filing systems and enhancing courtroom efficiency. Strong organizational skills and a commitment to confidentiality have consistently improved case management and public access to court information.
Overview
19
19
years of professional experience
Work History
Deputy Clerk of the Court
Commonwealth Of KY, Cabinet Of Health & Family Services
09.2023 - Current
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
- Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
- Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Supported efficient courtroom proceedings through timely preparation of trial materials, including evidence binders, witness lists, and exhibit logs.
- Assisted in increasing public access to court information by updating electronic databases with accurate case details.
- Reduced errors in official court documentation by implementing a thorough quality control process for all newly generated documents.
- Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
- Optimized resource allocation within the court system by monitoring case loads and assisting with the distribution of tasks to appropriate personnel.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Provided vital support during jury selection processes, ensuring all potential jurors were informed about their duties while accurately recording attendance information.
- Promoted transparency within the justice system by making certain that hearing dates were publicly available through multiple channels such as the courthouse website or local newspapers.
- Enhanced court efficiency by streamlining administrative processes and implementing organizational improvements.
- Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Collected court fees and fines and recorded amounts collected in Software.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Provided assistance to attorneys and court personnel in courtroom
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Drafted professional court correspondence to facilitate legal proceedings.
- Prepared court orders and judgments for signature.
- Researched case law and legal documents to support judicial decisions.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Researched information in municipal archives upon request of public officials or private citizens.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Issued public notification of official activities or meetings.
Manager
Long John Silver's
06.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
DSP; Medical Coordinator; Cook
Mending Hearts Inc
06.2012 - 10.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Sales Associate
AutoZone
09.2006 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School
Letcher County Central High
Whitesburg, KY05.2007
Skills
- Case processing
- Filing systems
- Work prioritization
- Document preparation
- Legal documentation
- Court procedures
- Confidentiality
- Record management
- Strong organization
- Case file preparation
- Data entry
- File management
- Payment collection
- Docket management
- Proficient in software
- Proofreading
- Court processes
- Courtroom procedures
- Civil and criminal law expertise
- Public policy
- Docket preparation
- Legal documents
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Deputy Clerk of the Court
Commonwealth Of KY, Cabinet Of Health & Family Services
09.2023 - Current
Manager
Long John Silver's
06.2022 - 01.2024
DSP; Medical Coordinator; Cook
Mending Hearts Inc
06.2012 - 10.2022
Sales Associate
AutoZone
09.2006 - 06.2012
High School
Letcher County Central High
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