Erin Elizabeth Massey
Canton,GA
Summary
Collaborative leader with strong communication abilities dedicated to fostering an engaged and empowering work culture through effective partnership with colleagues. Demonstrated success in establishing and nurturing relationships with a wide range of stakeholders within dynamic, fast-paced environments. Seeking a full-time position that presents professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
North Atlanta Behavioral Health
01.2024 - Current
- Implemented behavior modification strategies, resulting in improved client self-management and reduced disruptive behaviors.
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Participated in ongoing training opportunities to stay current on best practices in behavioral health treatment methodologies.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
- Took and monitored vital signs, observed medications, and managed patient behavior.
- Completed medication inventory and communicated with pharmacy to order client's medications each week.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Behavioral Health Technician
Southeast Detox
01.2023 - 01.2024
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Facilitated on-site activities, support groups, and outings for clients.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
Program Manager and Director of Housing
Hope Harbor Wellness
03.2021 - 09.2022
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized and safe environment for employees and clients
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating a therapeutic environment
- Planned special community events for program participants based on changing needs, times of year and availability
- Advocated for clients and staff members, outlining cases and needs to program executives
- Implemented structures approaches to maintain strict confidentiality of client information
- Developed open rapport with patients, encouraging sharing of questions and concerns
- Accomplished multiple tasks within established timeframes
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Delivered feedback to decision-makers regarding employee performance and training needs
- Recruited and hired top performers to add talent and value to department
- Onboarded new employees with training and new hire documentation
- Interacted effectively with clinical staff and clients by using active listening and interpersonal skills
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Monitored, analyzed and corrected staff performance and worked with clinical to raise standards of practice
- Developed, implemented, revised and evaluated policies and procedures
- Developed and adjusted work schedules for clinical and housing staff
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Ordered all pharmacy supplies and kept check on inventory levels
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Organized and facilitated treatment team meetings weekly, discussing current census, admissions and discharges and client progress
Program Director
1st Serenity Recovery Residence
07.2020 - 03.2021
- Improved success of program by making proactive adjustments to operations
- Provided ongoing direction and leadership for program operations
- Developed therapeutic program from ground up, laying out framework and defining roles
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Identified risks and developed mitigation plans
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Interacted with customers and clients to identify business needs and requirements
- Oversaw staff schedules and assignments to handle programming demands
- Developed policies and procedures for program
House Manager and Behavioral Health Technician
Atlanta Metro Treatment
04.2020 - 07.2020
- Completed documentation for every incident and forwarded to correct personnel for review
- Facilitated on-site activities, support groups and outings for clients
- Conducted client rounds to check on residents
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Performed client intake procedures according to internal standards for new admissions
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Searched resident belongings prior to and during stays
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge
House Parent and Vehicle Operator
Pineland
05.2015 - 02.2016
- Provided emergency response during shifts and when on-call
- Conducted client rounds to check on residents
- Performed client intake procedures according to internal standards for new admissions
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Searched resident belongings prior to and during stays
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Promoted positive relationships between residents and staff
- Enforced policies and safety standards through building and room rounds
- Supported personal needs of residents dealing with diverse conditions
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Minimized liability by consistently following road rules when driving
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
Nurse Aid
Willingway Hospital
09.2014 - 01.2015
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted with patient transfer and ambulation
- Documented vital signs to inform nurses and physicians of any changes in patient status
- Kept accurate records of patients' care, condition and progress
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted patients with therapy exercises as specified by care team
Lead Sales
Atlanta Cellular Services
09.2002 - 07.2011
- Increased sales and customer satisfaction through personalized servicing
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Upsold warranties and complementary products to customers through persuasive marketing techniques
- Trained, coached and mentored new sales associates for maximum performance
- Led sales team to exceed quarterly sales goals
- Provided exceptional customer service to foster client loyalty and satisfaction
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities
Education
High School Diploma -
Walton High School
Marietta, GA06.1999
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Verbal and written communication
- Operations management
- Improvement initiatives
- HIPAA
- Clinical documentation
- Shift Scheduling
- Dual diagnosis treatment
- Staff Scheduling
- Behavior modification
- Substance abuse treatment
Certification
- Mental Health First Aid Certification - National Council for Behavioral Health.
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Lead Behavioral Health Technician
North Atlanta Behavioral Health
01.2024 - Current
Behavioral Health Technician
Southeast Detox
01.2023 - 01.2024
Program Manager and Director of Housing
Hope Harbor Wellness
03.2021 - 09.2022
Program Director
1st Serenity Recovery Residence
07.2020 - 03.2021
House Manager and Behavioral Health Technician
Atlanta Metro Treatment
04.2020 - 07.2020
House Parent and Vehicle Operator
Pineland
05.2015 - 02.2016
Nurse Aid
Willingway Hospital
09.2014 - 01.2015
Lead Sales
Atlanta Cellular Services
09.2002 - 07.2011
- Mental Health First Aid Certification - National Council for Behavioral Health.
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
High School Diploma -
Walton High School
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