Erin Elkin
Ford City,PA
Summary
Dynamic Loan Officer with a proven track record at Elderton State Bank, excelling in client relations and credit analysis. Skilled in loan origination and documentation review, I enhance customer satisfaction through effective communication and relationship building. Committed to optimizing loan processes, I foster teamwork and drive results in a fast-paced environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Loan Officer
Elderton State Bank
10.2014 - 11.2025
- Assisted clients in understanding loan products and services.
- Conducted preliminary assessments of borrower eligibility and creditworthiness.
- Supported documentation collection for loan applications and approvals.
- Collaborated with team members to streamline loan processing procedures.
- Provided customer service by addressing inquiries related to loan status.
- Participated in training sessions to enhance product knowledge and industry trends.
- Maintained accurate records of client interactions and transactions in database systems.
Management Team Member
Shop N Save Supermarket
08.1994 - 09.2014
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing store reputation and loyalty.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Developed training programs for new employees, ensuring smooth onboarding and integration into office culture.
- Contributed to company growth by assisting in the hiring process, screening candidates and scheduling interviews for managers.
- Developed comprehensive training materials for new hires to facilitate quick onboarding and integration into the team.
- Enhanced team productivity by delegating tasks and managing schedules effectively.
- Ensured smooth office operations, addressing maintenance issues promptly and proactively resolving potential problems.
- Maintained a high level of customer service by promptly handling inquiries from clients and vendors via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
Education
Registered Radiologic Technologist - Medical
Allegheny Valley Hospital School of Radiologic Technology
Natrona Heights, PA05-1994
High School Diploma -
Armstrong Central High School, Previously Kittanning High Sc
Kittanning, PA06-1992
Skills
- Documentation review
- Loan servicing
- Consumer lending
- Loan origination
- Mortgage lending
- Credit scoring
- Loans
- Loan application management
- Credit assessment
- Application review Decision-making
- Application verification
- Customer relations
- Creditworthiness determination
- Loan portfolio monitoring
Accomplishments
- Documented and resolved Lending issues which led to fast and efficient loan closings
- Achieved smooth loan closings accurately and efficiently.
Certification
- MNLS Lending License - Current
- Licensed Notary in Pennsylvania - Current
Timeline
Loan Officer
Elderton State Bank
10.2014 - 11.2025
Management Team Member
Shop N Save Supermarket
08.1994 - 09.2014
Registered Radiologic Technologist - Medical
Allegheny Valley Hospital School of Radiologic Technology
High School Diploma -
Armstrong Central High School, Previously Kittanning High Sc