Erin Elvir

Work History

Delta Air Lines, Inc

04.2023 - Current

Handle a large volume of inbound calls, employing active listening and communication skills to accurately identify customer needs and potential opportunities.
Deliver exceptional expertise across all facets of the customer travel journey, encompassing shopping and booking, pre-trip assistance, itinerary modifications, loyalty programs, and post-travel support.
Acquired a comprehensive understanding of Delta products and services as well as self service offerings to inform a variety of diverse inquiries.
Assist passengers during irregular operations, including flight delays and cancellations, to ensure rapid and effective resolutions in challenging situations.
Achieved and sustained a high customer satisfaction rating through establishing rapport and proactively addressing issues in a single call.
Mastered multiple software systems enabling seamless navigation during calls, improving efficiency and reducing hold times for customers.
Address customer complaints by providing solutions and escalating matters as needed.
Handle debit, credit, and diverse electronic transactions for ticket sales, re-issues, and associated upsell offers.

Whole Foods Market

05.2019 - 05.2023

Performed opening and closing procedures according to store standards.
Baked bread, cookies, and pastry items in accordance with food safety standards.
Replenished sales floor inventory to keep areas well-stocked for maximum sales.
Filled par batch production logs, took temperatures and record daily spoilage.
Kept work areas, tools and equipment clean and sanitized to minimize disease transfer and health risk of shared environment.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Delivered outstanding service and recommendations to customers by attentively listening to their concerns about food preferences, allergies, and sensitivities.
Prepared coffee and juice beverages at the bakery cafe and managed cash register transactions.

Target

11.2018 - 05.2019

Greeted and answered all in store and over the phone inquiries relating to various store inventory and provided personalized assistance to customers as needed.
Organized, folded and re-stocked merchandize displays and clothing racks in all categories of the department according to size, style, and color.
Managed fitting rooms by assisting guests with items, ensuring correct sizes, organizing returned merchandise, and restocking the sales floor.
Assisted other departments by collecting store returns and operating the cash registers as needed.

Playa Largo Resort & Spa - Autograph Collection

07.2016 - 07.2018

Facilitated a highly positive and organized spa operation by effectively communicating and coordinating both real-time and upcoming spa events to all front and back of house teams, guaranteeing guests a seamless transition of services from check-in to check-out.
Scheduled and confirmed reservations booked by phone, email, and in-person for both individuals and groups, including large corporate events and weddings.
Reviewed applications, scheduled and conducted interviews and hired new staff for various positions within the spa.
Trained spa hosts on brand standards, product and service knowledge, spa software, and point of sale transactions.
Attended daily management meetings, relaying feedback of guest services through surveys and reviews to the team.
Managed staff schedules and timekeeping records though Kronos.
Ensured sufficient staff coverage during peak seasons, and kept a log of on-call staff during slower periods to maximize profitability.
Oversaw payroll for service provider earnings and handled the distribution of cash tips.
Ordered, received and logged new inventory of professional and retail spa supplies and products.
Created visually appealing promotional materials for treatment add-ons, holiday specials, and discounts on products and services for the retail and service room displays.

Whole Foods Market

12.2014 - 12.2015

Made and served brand-specific café beverages with focus on speed, quality and consistency.
Offered samples and suggestions that resulted in higher sales and the retention of loyal customers.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.