Erin Emmons
Las Vegas,NV
Summary
Administrative assistant allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 10 -18 years of successful, profitable Dental care experience. Profile Motivated, personable business professional. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports, meeting stringent and insurance guidelines. Both front and back office experience. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. High case acceptance.
Overview
22
22
years of professional experience
Work History
Dental Office Manager /Dental Treatment Coordinator
Mb2dental
Las Vegas, NV
03.2022 - Current
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 12 person dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Developed promotional programs to attract new patients.
- Coordinated execution and improvement of daily dental office practices.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
Office Manager
NEA Dentistry
Las Vegas, NV.
04.2021 - 03.2022
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Directed and oversaw office personnel activities.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Cultivated community relations and worked with teams to optimize programs.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Office Administrator
Dr. Hidy Stavarache
Las Vegas, StavaracheHidyTozziNeveda
01.2020 - 01.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Documented and routed business correspondence to manage office paperwork.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Automated office operations by managing client correspondence, records, contracts and data communications.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Processed, tracked and pursued resolutions for issues to keep records and accounts current.
- Assisted software migration support services for employees.
Office Manager
NevedaHidyDr.James Heltzel
Las Vegas, NV
09.2017 - 09.2019
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
- Directed and oversaw office personnel activities.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Managed office budget to handle inventory, postage and vendor services.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Created training program for new office employees, decreasing training time 100%.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Front Office
Modern Dental
Las Vegas, NV
01.2015 - 03.2016
- Set up appointment times and handled canceled appointments.
- Reviewed patient records to check accuracy of information and implement updates.
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Answered 150 average daily phone calls to schedule appointments and address patient inquiries.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Communicated with patients to gather intake data and verify chart information.
Office Administrator
Vegas Dental Experts
Las Vegas, NV.
01.2013 - 12.2015
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Processed financial documents, contracts, expense reports and invoices.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Provided employee onboarding services and supported department members to increase productivity and performance.
- Coordinated administrative operations to bolster workflows and improve productivity.
- Sorted and distributed business correspondence to correct department or staff member.
- Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
- Assisted software migration support services for employees.
FRONT/BACK
Perfect Smile Dental
Las Vegas, NV
07.2002 - 04.2011
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Assisted patients with registration, new patient paperwork and check-out process.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Closed and submitted patient insurance claims at end of shift.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Used Dentrix software to process patient payments and update accounts.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Education
Invisalign Case Presentations 2001 Care Credit Certified -
Scheduling Institute
2019
Degree Business Management - Management And Operations
Orange Coast College
Costa Mesa, CA1996
COSTA MESA HIGH Costa
1994
Skills
Timeline
Dental Office Manager /Dental Treatment Coordinator
Mb2dental
03.2022 - Current
Office Manager
NEA Dentistry
04.2021 - 03.2022
Office Administrator
Dr. Hidy Stavarache
01.2020 - 01.2021
Office Manager
NevedaHidyDr.James Heltzel
09.2017 - 09.2019
Front Office
Modern Dental
01.2015 - 03.2016
Office Administrator
Vegas Dental Experts
01.2013 - 12.2015
FRONT/BACK
Perfect Smile Dental
07.2002 - 04.2011
Invisalign Case Presentations 2001 Care Credit Certified -
Scheduling Institute
Degree Business Management - Management And Operations
Orange Coast College
COSTA MESA HIGH Costa