Erin Engelman
Mt. Pleasant,SC
Summary
Highly-motivated critical care nurse with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse, Charge Nurse, 5W/CICU
Medical University Of South Carolina
Charleston, SC
09.2020 - Current
- Demonstrated quick thinking, expertise, and composure in responding to emergencies, offering timely life-saving interventions.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Successfully handled the operation of invasive hemodynamic monitoring devices.
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
- Demonstrated leadership skills by delegating duties appropriately among staff members.
- Participated in quality improvement initiatives such as falls prevention, infection control, restraint reduction, pain management and discharge planning.
- Performed daily assessments of all ICU patients, evaluated patient's response to treatments and developed individualized plans of care.
- Documented accurate information about medications administered, treatments provided and other pertinent data in EPIC.
- Maintained a safe environment for the ICU staff and patients by ensuring that all safety protocols were followed consistently.
- Served as a mentor for newly hired nurses by providing guidance on policies and procedures specific to ICU setting.
- Instructed new nurses on proper techniques when caring for critically ill patients in the ICU setting.
Customer Service Representative
Select Health of SC/First Choice Medicaid
Charleston, SC
01.2014 - 03.2017
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored changes in state laws that may affect current or future health insurance plans.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
Education
Associate Degree in Nursing -
Trident Technical College
Charleston, SC04-2020
Associate of Science -
Trident Technical College
Charleston, SC05-2018
Skills
- Organization and Multitasking
- Friendly, Positive Attitude
- Verbal Communication
- Problem Resolution
- Care Planning
- Critical Care
- Nurse Scheduling
- Nursing staff leadership
Affiliations
- Co-chair on shared governance
- Helped to initiate the moral team
- Unit scheduler for all RN and CNEs for our unit
Certification
- ACLS
- BLS
- Impella, Balloon Pump, CRRT, and Swan checked off
Accomplishments
- Shooting Star
- Unit Daisy
References
References available upon request.
Timeline
Registered Nurse, Charge Nurse, 5W/CICU
Medical University Of South Carolina
09.2020 - Current
Customer Service Representative
Select Health of SC/First Choice Medicaid
01.2014 - 03.2017
Associate Degree in Nursing -
Trident Technical College
Associate of Science -
Trident Technical College
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