Erin Engen
Trumbull,CT
Summary
Efficient professional with a proven knowledge of customer service, workflow prioritization and administrative support. Self-motivated, energetic and reliable. Organized, dependable candidate successful at managing multiple priorities with a positive attitude. Strong communication skills and a willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Home Plan Specialist/Salesperson
The House
Monroe, CT
02.2018 - Current
- Managed over fifty calls per day for house plans, modifications, and building process via phone, email and live chat
- Provide detailed search for all customers and provide any assistance needed during process of obtaining building permits
- Provide all estimates for modifications
- Maintained monthly individual sales goal of $50,000 as well as provided assistance to team members in order to fulfill collective goal of $250,000/month
- Craft emails and set up phone appointments between clients and builders
- Secure pro-active sales as well as all incoming leads on rotation
- Process orders and send license agreements
Stager/Photographer/Agent
Al Filippone Associates, LLC
Southport, CT
09.2012 - Current
- Completed Barbara Schwartz Staging Professional Course in 2012
- Assist in sale of home for highest price in shortest time frame
- Ability to emphasize positive features through design and layout
- Ability to re-create spaces in home using existing furniture
- Schedule all appointments
- Take interior and exterior photos
- Process all photos in Adobe Lightroom
Paralegal
Kliman Law Offices
08.2002 - 12.2003
- Made appointments and travel plans for principal attorney
- Coordinated with all title examiners and registries on time-sensitive schedule
- Completed title commitments in all areas of residential real estate and processed title orders
- Coordinated with pre and post-closing legal assistants to satisfy client needs
- Handled outgoing invoices for title commitments and searches
- Entered accounts receivable and payable using Timeslips
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
Administrative Assistant/Receptionist
MassPro
Waltham, Ma
03.2001 - 05.2002
- Answered a high volume of calls
- Organized and prepared medical records for HEDIS review
- Communicated daily with hospitals and/or doctor's offices
- Arranged and confirmed dates for nurse clientele to visit
- Processed large volumes of mail for Vital Solutions, Inc
- (VSI)
- Processed Medicare & Medicaid patient record data into appropriate computer programs
- Handled customer inquiries and complaints
- Worked collaboratively with internal departments to achieve common goals
Education
Bachelor of Arts - Political Science
University of Massachusetts - Boston
Boston, MA08.2002
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
Additional Information
- Certifications and Licenses , Real Estate Agent
Timeline
Home Plan Specialist/Salesperson
The House
02.2018 - Current
Stager/Photographer/Agent
Al Filippone Associates, LLC
09.2012 - Current
Paralegal
Kliman Law Offices
08.2002 - 12.2003
Administrative Assistant/Receptionist
MassPro
03.2001 - 05.2002
Bachelor of Arts - Political Science
University of Massachusetts - Boston
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