Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Erin Engman

South Milwaukee

Summary

Dynamic Implementation Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

29
29
years of professional experience

Work History

Implementation Manager

Aspire
12.2021 - Current
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.

Senior Account Manager and New Business Development

Sebert Landscape
01.2018 - Current
  • Managed general & recurring landscape maintenance, including snow removal needs for commercial, industrial, and "HOA" (HOA, COA and Apartments) clients
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.

Client Service Representative

LandWorks, Inc.
01.2014 - 01.2018
  • Attended to regular / reoccurring landscape maintenance (and snow removal) needs for primarily high-end residential clients.
  • Sales of approximately $750,000 per year with gross profit margins meeting or exceeding company expectations
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Identified opportunities for upselling or cross-selling, contributing to increased revenue generation.


Transition Facilitator & Customer Service Representative

David J. Frank Landscape Contracting Inc. (Lied-Frank Residential Landscapes)
06.2012 - 01.2014
  • Attended to regular and reoccurring landscape maintenance needs for both residential and commercial clientele
  • Responsible for new business development and acceptance of new leads
  • Expertise in areas such as disease, insect, physiological and nutritional plant problems was relied upon for specialty clientele
  • Performed nine points ahead of gross profit margin expectations
  • Relied upon as the firm's "elite horticulturist" representing clients in the outermost reaches of our service area
  • Authoring articles, providing corporate "blog" and social media content, assisting outlying branches, and mentoring staff members
  • Experienced in establishing and managing native prairies in urban conditions
  • Triaged Lied's clientele and employees through the first phases of the companies' merger
  • Served as the liaison between ownership, management and the personnel of the two firms
  • Facilitated the exchange of data from one operating entity to the joint firm
  • Worked with owners to identify and acquire desirable tangible assets while preserving the intangibles
  • Coordinated production efforts to produce promised, prepaid and contracted services within quality expectations
  • Managed the landscape maintenance (full service, specialty, renovation, IPM and lawn care) division in tandem with my David J
  • Frank counterpart
  • Performed service recovery and provided reassurance to concerned clients throughout the merger
  • Paired clients with appropriate staff members as required.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.

Executive Vice President / Manager Landscape Maintenance Department

Lied's Nursery Company, Inc.
04.1998 - 06.2012
  • Streamlined operations for increased efficiency by identifying areas for improvement and implementing process changes.
  • Implemented cost-saving measures through careful financial analysis and budget management, positively impacting overall profitability.
  • Provided leadership and managed all activities (production and sales) attendant to a $4 million landscape maintenance department at an established, reputable and quality-oriented, family-owned company
  • Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
  • Managed a staff of six to 10 (directly reporting) "account managers" who were responsible for production supervision, customer service and tip-of-the-spear sales activities
  • Established and reinforced metrics, sales targets, renewal rates and quality expectations
  • Monitored field performance and participated in service recovery and collection efforts
  • Responsible for creating, monitoring, reporting on and ultimately producing favorably against operating budgets and plans
  • Net profit was produced in line with "intermediate to high level" performing companies (approximately 5-9%) in the worst economic conditions since The Great Depression
  • Participation and responsibility towards all strategic business planning activities at the executive level
  • Documented elimination of "6 figures" worth of waste from the organization (per fiscal year)
  • Managed on-site equipment repair facility including 2 fulltime mechanics along with a seasonal influx of up to an additional eight to 10 mechanically inclined employees
  • Responsible for and active in areas related to human resources, marketing, hiring, development and commitment toward company policy and procedure, banking and emergency response
  • Developed strong relationships with key industry partners, resulting in mutually beneficial business opportunities.
  • Guided the development of innovative product offerings, driving market expansion and revenue growth.
  • Championed data-driven decision-making processes across all levels of the organization, promoting a culture of continuous improvement.
  • Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.

Seasonal Color Supervisor

Kujawa Enterprises, Inc. (KEI)
05.1995 - 04.1998
  • Designed, installed and maintained seasonal color displays and herbaceous plantings
  • Purchased green and hard good materials required to execute bed preparation, plant installation, ongoing fertilization and bed maintenance
  • Coordinated the delivery of plant material to coincide with installation schedule
  • Received material against packing slips, dealt directly with vendors in the case of discrepancies or quality concerns and approved invoicing
  • Maintained, assembled and pre-loaded materials within the holding yard in preparation of installation
  • Supervised and scheduled seasonal staff members responsible for installation and maintenance.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Associate Degree - Landscape Horticulture (Maintenance / Arboriculture and Design / Build tracks)

MATC

Significant Coursework Towards BS - Geology -

University of Wisconsin - Madison

Skills

  • Operations
  • Goals and Performance
  • Excellent Negotiation Skills
  • Revenue Generation
  • Database Management
  • Vendor Management
  • Systems and Software Expertise
  • Customer Relations
  • Staff Management
  • Partnership Development

References

References and Supporting Provided Upon Request

Affiliations

  • Active member of the WLCA and judge for the certified landscape professional exams

Timeline

Implementation Manager

Aspire
12.2021 - Current

Senior Account Manager and New Business Development

Sebert Landscape
01.2018 - Current

Client Service Representative

LandWorks, Inc.
01.2014 - 01.2018

Transition Facilitator & Customer Service Representative

David J. Frank Landscape Contracting Inc. (Lied-Frank Residential Landscapes)
06.2012 - 01.2014

Executive Vice President / Manager Landscape Maintenance Department

Lied's Nursery Company, Inc.
04.1998 - 06.2012

Seasonal Color Supervisor

Kujawa Enterprises, Inc. (KEI)
05.1995 - 04.1998

Associate Degree - Landscape Horticulture (Maintenance / Arboriculture and Design / Build tracks)

MATC

Significant Coursework Towards BS - Geology -

University of Wisconsin - Madison

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Erin Engman