Erin Enquist
Bristol,CT
Summary
As the Owner/Creator of Cairns & Creations By ECW, LLC, I excelled in operations management and client service, significantly enhancing customer satisfaction through innovative solutions. My expertise in financial oversight and relationship building led to sustained business growth, showcasing my ability to drive results and foster strong client relationships. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
4
4
years of professional experience
Work History
Owner/ Creator
Cairns & Creations By ECW, LLC
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Designed & crafted all inventory
Education
CNA
Education Connection
Litchfield, CT04.2014
Associate of Science - Criminal Justice
Northwestern Connecticut Community College
Winsted, CT05.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
Additional Information
Ingenious self-taught crafter/ designer, ambitious, organized & highly motivated self-starter. Created my first product in 2020 leading me to open my first brick and mortar store in May 2021 and my second location in September 2022 all while having my products in numerous other gift shops in Connecticut, Rhode Island and Massachusetts.
Timeline
Owner/ Creator
Cairns & Creations By ECW, LLC
01.2020 - Current
CNA
Education Connection
Associate of Science - Criminal Justice
Northwestern Connecticut Community College
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